Looking for a job

Phương Nam Tô

@phngnamt

Hospitality customer experience specialist at M Village Hotel Tho Nhuom who improved guest feedback tracking and supported 90% guest satisfaction.

Netherlands

Message

What I'm looking for

I’m seeking a career in the Hospitality Management industry to leverage my skills in customer support, engagement, and relationship management.

At M Village Hotel Tho Nhuom, I supported operational setup during the property’s first months, helping coordinate daily execution, system integration in Odoo, and workflows across Butler, F&B, and Maintenance.

I proposed a guest feedback tracking report to consolidate review data and support reputation tracking, contributing to approximately 200 new online reviews during the launch phase. I also tracked operational issues and proposed solutions while helping maintain guest satisfaction at 90%.

At InterContinental Hanoi Westlake, I assisted with daily front desk operations and supported IHG loyalty enrolments, contributing to team performance targets.

At Veshia Hotel, I managed pre-arrival guest communication through OTA extranets and supported tour sales and booking coordination. I’m seeking a career in the Hospitality Management industry where I can use my customer support, engagement, and relationship management skills.

Experience

Work history, roles, and key accomplishments

Student Consultant

M Village Hotel Tho Nhuom

Jan 2025 - Jan 2026 (1 year)

Identified key factors constraining daily hotel operations and proposed a new Trainee Program and Innovation Lab to stabilize operations and improve guest experience.

Operational Analysis Cross functional Coordination Strategic Planning Guest Experience Management

Student Consultant

Johan CruijffArena

Jan 2025 - Jan 2026 (1 year)

Analyzed external and internal factors in the event management industry and coordinated with team members to design an Augmented Reality fan experience program.

Business Analysis Research Team Coordination Augmented Reality

Senior Guest Experience Specialist

M Village Hotel Tho Nhuom

Jan 2024 - Jan 2025 (1 year)

Assisted in operational setup and system integration, proposed a structured guest feedback tracking report, and ensured high service levels and guest satisfaction at 90%.

Guest Experience Management Operational Excellence Odoo Customer Relationship Management Upselling