Phương Anh User

I’m a marketing graduate with a strong foundation in analytics and business thinking, built through coursework like STATISTICS and DATA ANALYSIS FOR BUSINESS. I bring an operations mindset to client support and content creation—translating details into clear outcomes people can rely on.

In logistics and operations, I managed end-to-end packing and distribution for hydraulic components, focused on customer satisfaction and operational accuracy. I maintained shipping reliability through rigorous quality inspections, meticulous labeling, and tracking integrity, while optimizing inventory levels for packing materials and prioritizing high-volume orders to meet strict daily deadlines. I also upheld hazard-free work through strict safety protocols and proactively resolved shipping-related inquiries with real-time status updates.

In consulting and compliance-focused work, I facilitated end-to-end enrollment for the Affordable Care Act (ACA), aligning plan selections with clients’ healthcare needs and budget constraints. I demystified complex policy details, benefits, and eligibility so clients achieved a comprehensive understanding of their coverage, and I improved continuity by implementing automated payment systems that reduced policy lapses. I also streamlined tax preparation by performing high-precision data entry, verifying client documents, organizing financial records, and supporting compliance-ready filings under strict regulatory deadlines.

As a Social Media and Content Strategy professional, I spearheaded the digital transformation of traditional print advertisements into high-performing social media posts. I leveraged AI tools—including HeyGen and Canva—to produce engaging short-form news videos on daily trending topics, and I drove a 900% increase in follower growth (from 100 to 1,000+) in just 5 months through targeted content delivery and organic engagement tactics. I create polished advertisement artworks and marketing collateral in Canva, tailoring visuals to brand guidelines while staying ahead of digital consumption trends.