Karla Morales

I am a proactive, detail-oriented bilingual (English/Spanish) professional with experience spanning customer service, social media management, and operations coordination. I bring a track record of resolving customer issues, managing client relationships, and supporting high-volume logistics.

At FedEx Cargo & Postal Freight I directed and organized freight in a fast-paced environment, architected daily distribution plans, and optimized tracking systems to anticipate resource needs and mitigate delays. As a freelance Social Media Manager I developed content pillars, leveraged social listening to repurpose trends, and used analytics to refine content for engagement.

In my role at the University of Nevada, Las Vegas I acted as a primary point of contact for service requests, audited database systems to maintain accurate project lifecycles, and orchestrated technician dispatch for projects and events. I excel at multitasking, collaboration, and applying creative strategies to meet business goals.

I am committed to continuous improvement, clear client communication, and using data-informed decisions to drive efficiency and engagement. I seek roles where I can combine operations discipline with creative content and customer-focused problem solving.