Phil Tatro
@philtatro
I improve healthcare operations, care coordination, and frontline member experiences.
United StatesWhat I'm looking for
At Transcarent, formerly BridgeHealth, I've supported specialty benefits and care services across intake, care coordination, and learning and development.
I've managed high-volume caseloads, guided case progression toward surgery, supported lead conversion, and served as a daily operational resource for frontline teams. As Learning & Development Specialist, I maintained more than 100 operational learning modules and translated process changes into clear guidance for Intake Coordinators, Care Coordinators, and Health Guides.
Earlier, I provided benefits and claims guidance for Anthem Blue Cross members at Wellpoint and supported dialysis-clinic intake operations at Fresenius Medical Care. I bring sound judgment, member-focused communication, and a practical approach to improving service consistency.
Experience
Work history, roles, and key accomplishments
Served as the primary department subject matter expert for workflows used by Intake Coordinators, Care Coordinators, and Health Guides across three operational teams. Partnered with leaders and frontline staff to identify process gaps, improve service consistency, and strengthen the member experience throughout the customer service lifecycle.
Education
Degrees, certifications, and relevant coursework
Eugene Lang College, The New School
Bachelor of Arts, English Literature
Bachelor of Arts in English Literature from Eugene Lang College, The New School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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