@lolanokhala
Customer support professional handling inquiries, calls, and complaint follow-up in a customer service training program.
EgyptIn the Customer Service Volunteer – Training Program, I handle customer inquiries and calls, provide information clearly, and follow up on complaints until they’re resolved.
As a Teaching Assistant and Student Coordinator at Profesor _ Online, I supported students with learning materials, schedules, attendance, and questions. I also assisted peers in organizing and simplifying university study summaries.
Work history, roles, and key accomplishments
Training Program
Jan 2025 - Jan 2026 (1 year)
Handled customer inquiries and calls professionally, met daily call targets, and followed up on complaints until resolution.
Training Program
Jan 2024 - Jan 2025 (1 year)
Assisted peers in preparing study summaries and simplified academic materials to support learning.
Training Program
Jan 2022 - Jan 2023 (1 year)
Assisted in teaching by adapting materials to students' needs and ensuring interactive lessons.
Profesor _ Online
Jan 2022 - Jan 2023 (1 year)
Monitored student schedules and attendance, answered questions, and provided timely support.
Degrees, certifications, and relevant coursework
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