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Philip Gilson

@philipgilson

Client Project Manager at TELUS who built a centralized deployment tracker with estimated savings of $700K–$1M per project.

Canada

Message

At TELUS Communications, I was the primary client point of contact for telephony migration programs across Department of National Defence sites. I coordinated deployments at my assigned sites, tracked risks and issues, and shared live status updates with the PMO and client.

I also designed and built a centralized digital tracking tool that replaced multiple spreadsheets and auto-alerted project managers to access issues, with estimated savings of $700K–$1M per project. Earlier, as Project Manager at EMERGE 3Rs, I created ISO 9001:2015 workflow maps and implemented process changes that improved service quality and compliance.

Experience

Work history, roles, and key accomplishments

Client Project Manager

TELUS Communications

Mar 2022 - Sep 2026 (4 years 6 months)

Primary client point of contact for concurrent telephony migration programs across Department of National Defence sites. Coordinated multi-site deployments, managed risks and issues, and designed a centralized digital tracking tool that saved an estimated $700K–$1M per project.

Client Stakeholder Management Cross team coordination Escalation Management Risk Management Multi Site Process Automation Excel VBA Project Management

Production Assistant — 3D Project Support

Aareas Interactive

Dec 2021 - Mar 2022 (3 months)

Supported 3D artists in deploying 3D visualization projects for clients. Set up materials and assets in proprietary 3D software and designed web layouts for custom-home visualizations.

3D Visualization Asset Setup Web Design

Front Desk Agent (Part Time)

Keller Williams Referred Urban

Aug 2020 - Dec 2021 (1 year 4 months)

Provided front-desk customer support for walk-in clients and administrative support to agents. Entered new property listings into the MLS system and handled front-desk queries.

Customer Support MLS Database Management Administrative Support

Delivery Manager

TELUS Communications

Apr 2019 - Aug 2019 (4 months)

Promoted from Implementation Manager to serve as executive-level point of contact for national deployments of telecom products. Coordinated rollout scheduling between Sales and Customer Experience teams and managed critical client escalations.

Executive Client Support Cross functional Coordination Escalation Management Telecom Network Deployment

Implementation Manager

TELUS Communications

Nov 2018 - Apr 2019 (5 months)

Coordinated the operational delivery of WAN upgrades across 220 Service Ontario facilities. Helped resolve critical operational issues during implementation, supporting delivery with zero downtime at public-facing sites.

WAN Upgrade Project Coordination Delivery Operations Excel Modeling

Clearance Administrator

Assurance Protection Group Inc.

Sep 2017 - Oct 2018 (1 year 1 month)

Served as point of contact for De Beers via dedicated security inboxes, handling client queries. Processed criminal background checks controlling site access to diamond mines in Northern Canada.

Account Management Security Clearance Processing Incident Reporting

Front Desk Agent

Blue Mountain Resort

May 2017 - Sep 2017 (4 months)

Delivered front-desk guest relations at a luxury all-season resort. Received the Delivering Great Experiences (DGE) award for service excellence.

Guest Relations Customer Service

Project Manager

EMERGE 3Rs

Oct 2015 - May 2017 (1 year 7 months)

Created workflow maps for ISO 9001:2015 Quality Management initiatives, improving quality of service to customers by 80%. Acted as certified internal auditor, performing internal audits that recovered $20,000 in lost revenue.

ISO 9001 Internal Audit Risk Management Process Improvement Compliance

Business Development Administrator

Greenfield Strategies Ltd.

Oct 2008 - Oct 2014 (6 years)

Conducted market research, SWOT analysis, and risk management to support company strategy and business planning. Designed website architecture and branding, coordinated WordPress development, SEO, and content with third-party agencies.

Market Research SWOT Analysis Risk Management Web Design WordPress SEO