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Hitika mirg

@hitikamirg

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Project Manager II at TD Insurance who cut manual reporting effort by 40% with Power Automate and Power BI.

Canada

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At TD Insurance, I direct full-cycle projects across simultaneous workstreams, managing scope, budgets, schedules, staffing, and vendor deliverables. I work with senior management and stakeholders to plan delivery and keep projects on time and within budget.

I used Power Automate and Power BI to implement workflow automation that reduced manual reporting effort by 40% and processing time by 20%. I also performed root-cause analysis on process gaps and supported continuous improvement aligned with quality, delivery, and cost goals.

Earlier, at CIBC, I coordinated process improvement initiatives by gathering business requirements, documenting workflows, and supporting optimized procedure rollouts. I hold Google Agile Project Management and Google PM Professional certificates.

Experience

Work history, roles, and key accomplishments

Current

Project Manager II

Current

TD Insurance

Jul 2022 - Present (4 years 2 months)

Directed full-cycle project development, defining scope, goals, and deliverables with senior management and stakeholders. Managed scope, cost, schedule, staffing, and vendors, delivering projects on time and within budget.

Project Management Scope Management Budget Management Schedule Management Vendor Management Critical Path Management Milestone Planning Risk Management Root Cause Analysis Continuous Improvement ClickUp Asana Trello Power Automate Power BI

Financial Service Representative

CIBC

Sep 2021 - Jun 2022 (9 months)

Coordinated process improvement initiatives across internal teams, gathering business requirements and documenting workflows. Managed 300+ concurrent client files with a 92% resolution rate, ranking top 15% of team performance.

Project Coordination Cross Functional Collaboration Business Requirements Workflow Documentation Client Management