Philip-alo Daniel chimburuoma
@philip-alodanielchim
Customer Service Representative at Digital Witch who automated chat support with Zapier and improved customer satisfaction by 25%.
NigeriaWhat I'm looking for
At Digital Witch, I improved customer satisfaction by 25% in three months while working to KPIs. I also automated chat support using Zapier and related tools.
I tracked customer CSAT and feedback at Digital Witch to identify improvements, raising CSAT by 25%.
At Ivory Hotels, I achieved a 95% on-time response rate against defined service targets and reduced average response time from five minutes to three.
I supported up to seven simultaneous chats at Ivory Hotels, up from four. I’m seeking a customer success or product support role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Digital Witch
Jan 2025 - Present (1 year 9 months)
Improved customer satisfaction by 25% in 3 months by working to KPIs. Automated chat support 100% using Zapier and related tools, and tracked customer CSAT and feedback to identify improvements.
Live Chat Support Agent
Ivory Hotels
Jan 2024 - Jan 2025 (1 year)
Achieved a 95% on-time response rate against the company's defined service targets. Reduced average customer response time from 5 minutes to 3 minutes and increased productivity from 4 to 7 simultaneous chats.
Education
Degrees, certifications, and relevant coursework
Digital Witch Training Programme
IT Customer Support, IT Customer Support
Graduated in the top 10 with one of the highest accomplishment rates.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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