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Audrey Norfleet

@audreynorfleet

Experienced mortgage loan processor with over 20 years in lending.

United States

What I'm looking for

I am looking for a role that values accuracy and customer service, with opportunities for growth.

I am a dedicated mortgage loan processor with over 20 years of experience in the mortgage lending industry. My career has been focused on ensuring accurate and compliant loan processing while enhancing customer service and managing loan pipelines effectively. I have a proven track record of developing data quality controls that have significantly reduced processing errors, demonstrating my commitment to excellence in every aspect of my work.

Throughout my career, I have held various managerial positions, including my most recent role as Manager of Interim Servicing at Lenderworks, LLC. Here, I managed loan data input and updates, ensuring compliance with agency guidelines. My proactive communication with borrowers and stakeholders has been key in maintaining pipeline accuracy and enhancing customer satisfaction. I am passionate about leveraging my extensive experience to contribute to a dynamic team and drive success in the mortgage processing field.

Experience

Work history, roles, and key accomplishments

LL

Manager, Interim Servicing

Lenderworks, LLC

Jun 2021 - Jul 2024 (3 years 1 month)

Managed loan data input and updates in LOS for retail and construction loans, ensuring accuracy and compliance with agency guidelines. Developed data quality controls to validate documents, reducing processing errors by 15%. Communicated proactively with borrowers and stakeholders to enhance customer service.

LL

Manager, Special Loans

LoanCare, LLC

Sep 2019 - Jun 2021 (1 year 9 months)

Directed comprehensive loan-boarding processes, ensuring seamless integration and regulatory compliance. Validated ARM, Buydown, Assumption, DPA, and Step Rate loan portfolios for accuracy and completeness. Spearheaded system implementations to improve document imaging and processing efficiency.

PB

Operations Manager, Servicing

PNC Bank

May 2018 - Mar 2019 (10 months)

Managed CRM operations workflow for loan servicing, ensuring compliance with FNMA, FHA, VA, and USDA guidelines. Enhanced transaction accuracy through detailed document validation processes. Coordinated with teams to meet strict deadlines and maintain high-quality service standards.

Education

Degrees, certifications, and relevant coursework

Peirce College logoPC

Peirce College

Bachelor of Science, Business Management

Tech stack

Software and tools used professionally

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Audrey Norfleet - Manager, Interim Servicing - Lenderworks, LLC | Himalayas