Nicole Miller

I am an experienced loan documentation specialist with deep knowledge of commercial and residential loan processes, HELOCs, and regulatory requirements. I consistently ensure loan packages comply with Title, Flood, HMDA, CRA, Reg B and other regulations.

At FirstBank I review new, renewal, refinance and modification approvals for proper lending authority, accurately input borrower and collateral data, and resolve documentation discrepancies with lenders and branches. I have a track record of completing documentation correctly and on time, exceeding relationship managers' expectations.

Previously I led customer support teams and managed order and shipment processes at Nashville Wire Products and Bridgestone, training new staff and improving order-management workflows. My background includes proofreading and editing loan documentation, working with attorneys and insurance companies, and monitoring loan portfolios for renewals and exceptions.

I am proficient in Microsoft Word, Excel, PowerPoint and Outlook, and I prioritize tasks to handle multiple projects simultaneously while maintaining strong attention to detail and compliance focus.