PMPhanuella Mensah
@phanuellamensah
Dedicated customer service representative with strong organizational skills.
GhanaWhat I'm looking for
I am a dedicated professional with a Diploma in Midwifery and currently pursuing an HND in Dispensing Technician. My career has been shaped by diverse experiences in customer service and personal assistance, where I have honed my skills in communication, organization, and problem-solving. I thrive in team environments and am committed to achieving organizational goals.
Throughout my career, I have worked with reputable organizations such as Mediterranean Shipping Company and MTN Ghana, where I developed a strong foundation in customer relations and operational efficiency. My ability to manage multiple tasks under pressure has allowed me to contribute positively to my teams, ensuring customer satisfaction and smooth operations.
I am passionate about continuous learning and personal development, always seeking opportunities to deepen my knowledge and skills. I believe in the importance of diversity and tolerance in the workplace and strive to create a positive impact wherever I work.
Experience
Work history, roles, and key accomplishments
Call Agent
MTN Ghana
Jan 2023 - Present (2 years 5 months)
Provided customer service and resolved problems for callers, adhering to established scripts. Supported sales efforts and maintained strong customer relationships through effective communication and data entry.
Customer Service Representative
Mediterranean Shipping Company (MSC)
Jan 2020 - Dec 2022 (2 years 11 months)
Assisted customers and oversaw cargo movements, ensuring efficient operations. Managed inquiries, maintained accurate records, and tracked shipments using the ERP system.
Personal Assistant
AK Culture
Jan 2017 - Dec 2019 (2 years 11 months)
Managed calendars, scheduled meetings, and handled communications including phone calls and emails. Provided comprehensive support by taking meeting notes, assisting with daily time management, and coordinating travel arrangements.
Education
Degrees, certifications, and relevant coursework
PHARMATRUST PROFESSIONAL COLLEGE
HND in Dispensing Technician, Dispensing Technician
Currently pursuing a Higher National Diploma in Dispensing. Developing expertise in pharmaceutical dispensing and related technical skills.
KUMASI EFFIDUASE SENIOR HIGH SCHOOL
West African Certificate Examination, Home Economics
Completed secondary education with a focus on Home Economics. Gained foundational knowledge in various domestic sciences and practical skills.
ANKAFUL NURSING TRAINING COLLEGE
Diploma in Midwifery, Midwifery
Undertook a comprehensive diploma program in Midwifery. Acquired essential skills and knowledge for providing maternal and newborn care.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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