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Phakiso mokoena

@phakisomokoena

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Computer networking student with practical Microsoft 365 and Azure skills, supporting reliable IT operations.

South Africa

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What I'm looking for

I’m looking to apply my Microsoft 365 and Azure cloud networking skills, plus hardware/software installation and documentation, to support reliable IT operations—where I can grow by contributing to innovative solutions and strong organization-wide success.

I’m a computer networking student with practical skills in Microsoft 365, Azure cloud networking, and hardware installation to support efficient IT operations.

I’ve also built experience in software configuration, customer service, and maintaining accurate documentation, so systems stay reliable and users remain satisfied.

In my Student Assistant role at Central University of Technology (01/2023–11/2025), I facilitated data entry and maintained student records with accuracy, helping improve administrative efficiency and reliable information management.

I’m focused on applying my technical knowledge and multitasking abilities to contribute to innovative technology solutions and organizational success, while strengthening the way IT teams deliver support every day.

Experience

Work history, roles, and key accomplishments

Junior IT technician

Central University of Technology

Jan 2023 - Nov 2025 (2 years 10 months)

As a Junior IT Technician, I provide first-line support, managing hardware deployment, software setup, and user access. My focus is on resolving network and system disruptions through proactive Tier 1 troubleshooting to minimize downtime. Combining technical skills with strong problem-solving, I maintain IT inventory, update documentation, and translate complex technical issues for end-users