Aruk Ayuk Tayui
@arukayuktayui
Motivated IT Support professional with expertise in Microsoft 365.
What I'm looking for
I am an IT Support professional with two years of experience specializing in Microsoft 365 configuration and support. My journey in the IT field has been driven by a passion for technology and a commitment to providing exceptional customer service. I have honed my skills in network monitoring, system maintenance, and SLA management, ensuring that users receive the best possible support.
At Mukete Group, I successfully configured and managed Microsoft 365 tenants, which significantly improved system functionality and user satisfaction. My proactive approach to monitoring network and server performance allowed me to identify and resolve issues before they impacted users. I take pride in my ability to document IT changes and procedures, which enhances team knowledge and continuity. My certifications in foundational IT support, networking, and cybersecurity principles further demonstrate my commitment to ongoing professional development in the field.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Mukete Group
May 2022 - Oct 2024 (2 years 5 months)
Configured and managed Microsoft 365 tenants, ensuring optimal system functionality and user satisfaction. Monitored network and server performance to identify and address issues proactively. Provided desktop and printer support, resolving technical issues efficiently.
Help Desk Assistant
Njorku Inc
Jul 2018 - Oct 2018 (3 months)
Assisted in diagnosing and resolving technical issues, and supporting team SLAs. Delivered exceptional customer service by effectively communicating with end-users. Gained hands-on experience with network and server administration basics.
Education
Degrees, certifications, and relevant coursework
A.B.C.H.S
Advance level Certificate, General Studies
Completed an Advance level Certificate at A.B.C.H.S in Douala, Cameroon. This foundational education provided a strong base for further studies and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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