Peter Jacob

I’m a Business Operations Analyst with 4+ years of experience in operations reporting, KPI analysis, forecasting, executive dashboards, workforce planning, and stakeholder management. I turn operational metrics into clear insights that leadership can act on.

In my current role as Senior Team Leader – Business Operations at Maxicus, I prepare DBR/WBR/MBR reports and analyze KPIs such as Revenue, AHT, SLA, CSAT, Productivity, Utilization, and Workforce metrics. I also perform forecasting, capacity planning, and root cause analysis to improve business performance.

I’ve delivered measurable results, including improving operational productivity by 20–30% while maintaining 98–99% reporting accuracy. I support performance improvements through disciplined data validation and executive-ready reporting.

Previously at Teleperformance and Altruist Technologies, I led operations and sales analytics, built forecasting and trend analysis in Advanced Excel, and managed KPI reporting and operational dashboards for Airtel Broadband operations. I’m energized by translating data into practical recommendations that raise performance and drive better outcomes.