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Kenlewiw Mosaisi

@kenlewiwmosaisi

Entry-level IT support trainee skilled in Active Directory, networking, CCTV, and troubleshooting hardware, software, and networks.

Kenya

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What I'm looking for

I’m looking for an IT support role where I can troubleshoot real user issues end-to-end, improve reliability through preventive maintenance and documentation, and grow in Active Directory, networking, and infrastructure support with a responsive team.

I am a motivated IT support professional with hands-on experience delivering technical support through phone, SMS, email, chat, and online ticketing to resolve user issues quickly and efficiently. I’ve supported staff and internal users by diagnosing hardware, software, operating system, and network problems, and by installing, configuring, and maintaining computer systems and applications.

In my IT trainee experience, I managed users on Active directory (AD), participated in a networking project for new infrastructure, spliced Fibre cable and crimped LAN cables, and supported network access through whitelisting. I also installed and configured CCTV cameras and supported help desk workflows through ticketing management systems (wecom), including preventative maintenance, accurate IT asset inventory, and basic user training; earlier, I handled customer inquiries and service requests in real time via chat and email, escalating complex issues when needed.

Experience

Work history, roles, and key accomplishments

IT Trainee

Sunda International (Softcare Company Limited)

Feb 2026 - Aug 2026 (6 months)

Configured and installed CCTV cameras, supported users via phone/email/ticketing and in person, and managed Active Directory user access. Performed fibre optic splicing and LAN cabling, troubleshooting hardware/software/OS/network issues, and conducted preventive maintenance.

Active Directory Email In Person Ticketing Support (Wecom)Preventive Maintenance Konica Minolta)

Customer Service Executive

iSON Xperiences

Sep 2025 - Dec 2025 (3 months)

Handled customer inquiries through live chat and email, resolved complaints, and provided information about products and services. Processed orders, applications, refunds, and service requests, and escalated complex issues as needed.

Customer Support Live Chat Support Email Support Complaint Resolution Customer Service Order Processing Application Processing Refunds Processing Customer Escalation Product Knowledge

IT Support Attachee

ICT Authority

May 2024 - Aug 2024 (3 months)

Provided live chat/phone/email/ticket-based IT support by installing and configuring systems to improve operations. Monitored network services, resolved help desk tickets, documented cases to build a knowledge base, supported user access/password resets, and performed basic database administration.

Help Desk Support Live Chat Support Phone Support Ticket Resolution Knowledge Base Password Resets Database Administration System Support