Looking for a job

Peter Adjei

@peteradjei

Message

I resolve customer issues and support traders across remote financial services platforms.

Ghana

Message

What I'm looking for

I'm looking for a remote customer support or administrative role where I can resolve customer issues, work independently across time zones, and use strong communication, data accuracy, and organizational skills.

I've supported customers and traders remotely for Tx3 Funding LLC and The Funded Trader LLC, resolving technical and service-related issues through email and chat.

At Tx3 Funding, I maintained 90% CSAT while tracking Futures and Forex payouts and assisting with payout and challenge certificates.

I also analyze trading performance data, respond to platform and strategy questions, gather trader feedback, and help ensure adherence to internal policies and regulatory requirements.

My earlier administrative work at Presbyterian Educational Unit strengthened my recordkeeping, calendar coordination, invoice processing, budget tracking, and handling of sensitive information.

Experience

Work history, roles, and key accomplishments

Customer Support Analyst

Tx3 Funding LLC

Mar 2024 - Aug 2026 (2 years 5 months)

Troubleshot and resolved technical and service-related issues, escalating complex problems as necessary. Responded to customer inquiries via email and chat, achieving 90% CSAT and fostering strong customer relationships.

Zendesk Microsoft Office Slack Intercom Data entry accuracy Customer Support Troubleshooting Cross Functional Collaboration

Customer Support Representative

The Funded Trader LLC

Mar 2022 - Mar 2024 (2 years)

Analyzed and evaluated trading performance data to identify trends and areas for improvement. Provided ongoing support to traders, addressing inquiries about trading strategies, tools, and platform functionalities.

Data Analysis Trading Platforms Customer Support Regulatory Compliance Risk Mitigation Feedback Analysis

Administrative Assistant

Presbyterian Educational Unit

Jan 2021 - Feb 2022 (1 year 1 month)

Input and maintained accurate records in databases and spreadsheets. Managed calendars, coordinated meetings, processed invoices, and handled sensitive information discreetly.

Microsoft Office Data Entry Calendar Management Invoice Processing Budget Tracking Confidentiality