At NCR, I remotely troubleshoot hardware issues for Trellix enterprise appliances, analyzing logs and system configurations to identify solutions.
I work directly with clients through email, phone, Teams, and Webex, providing initial troubleshooting, documenting cases, and escalating complex issues to specialized teams. I also verify NVIDIA and AudioCodes entitlements against customer records and contractual agreements.
When hardware requires on-site support, I coordinate replacement parts and technician visits while tracking engineer dispatches and delivery progress. My work combines technical support, case management, and logistics coordination to keep customers informed and issues moving toward resolution.
I'm detail-oriented, analytical, and comfortable working under pressure. I value active listening, clear written and verbal communication, effective time management, and collaborative teamwork.
