Milan Čiča

@milania

Message

Motivated system administrator with strong troubleshooting and communication skills.

Serbia

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated system administrator with a passion for technology and problem-solving. Currently, I work at Walmart as a Remote Support Delivery L1, where I utilize various tools to provide customer system support. My role involves daily communication with customers and field engineers to resolve recurring issues, ensuring smooth operations and high customer satisfaction.

With a background in civil engineering and extensive training in IT, I have developed a strong skill set that includes SQL, JavaScript, HTML, and CSS. I have successfully completed several projects, including front-end development for applications like BooKid and MeShop. My commitment to continuous learning is evident through my participation in various courses, enhancing my technical abilities and keeping me updated with industry trends.

Experience

Work history, roles, and key accomplishments

Current

Remote Support Delivery L1

Current

Walmart SCO

Feb 2024 - Present (1 year 3 months)

Provided customer system support by troubleshooting issues and utilizing desktop diagnostic tools. Configured and monitored SCO systems, communicated with customers and field engineers, and collaborated with NCR and third-party vendors to resolve hardware and software problems.

Troubleshooting Customer Support ServiceNow SQL Incident Tracking Communication Hardware Software Configuration FitNet

Education

Degrees, certifications, and relevant coursework

College of Civil Engineering and Geodesy

System Administrator, Civil Engineering

2023 - 2024

Studied various aspects of civil engineering, focusing on practical applications such as cloning Linux operating systems, SQL data manipulation, and hardware servicing.