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Aleksa Markovic

@aleksamarkovic2

Technical Business Analyst at AscaLab translating insurance and telecom needs into 100+ requirements, workflows, and implementation-ready system specifications.

Serbia

Message

At AscaLab, I work directly with clients across insurance and telecom engagements, eliciting and documenting 100+ business and technical requirements. I turn those needs into user stories, acceptance criteria, workflows, and system specifications, and coordinate UAT through release validation.

At Philip Morris International, I developed and deployed production C# and SQL solutions for factory operations, including connecting software with new equipment and Zebra ZT620 terminals. Earlier, I built and shipped an event-management application at Brightly using Spring Boot and React/Redux.

Experience

Work history, roles, and key accomplishments

Current

Technical Business Analyst

Current

AscaLab

Aug 2025 - Present (1 year 1 month)

Elicited and documented 100+ business and technical requirements across insurance and telecom engagements. Led client workshops, owned UAT activities, and configured ServiceNow and AdInsure solutions.

Requirements Elicitation User Stories Acceptance Criteria UAT ServiceNow AdInsure SQL Jira Confluence Agile Scrum

Service Desk Team Lead

NCR Voyix

Aug 2024 - Aug 2025 (1 year)

Led a 40+ person service desk supporting US and Canadian merchants, managing escalations, SLA/KPI performance, and process adherence. Coordinated backlog reduction from 3,000+ to approximately 800 cases.

Service Desk Management Incident Management SLA KPIs Salesforce ServiceNow Team Leadership

IT System Analyst

Philip Morris International

Mar 2023 - Mar 2024 (1 year)

Developed and deployed production C# and SQL solutions supporting factory operations. Enabled production software to communicate with new equipment and Zebra ZT620 terminals for market-specific label printing.

C#SQL Stored Procedures Data Analysis Troubleshooting Zebra Printers

Full Stack Developer

Brightly

Jun 2022 - Mar 2023 (9 months)

Built and shipped a production event-management application using Spring Boot REST APIs and a React/Redux front end. Implemented JWT authentication, API testing, and reusable React components in an Agile environment.