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@perpetualjoseph
Customer-focused virtual assistant and customer service professional delivering measurable satisfaction improvements.
NigeriaI am a results-driven customer service professional and virtual assistant with over two years of experience in client relationship management, complaint resolution, and remote administrative support. I consistently improve customer satisfaction through personalized service, effective complaint handling, upselling, and creating feedback systems that inform product and process improvements.
My background spans virtual assistance (Trello, Calendly, Google Workspace), high-volume customer care, and front-desk operations; I have a B.Ed in English Language and ongoing professional development in data analysis. I am organized, detail-oriented, and adaptable to multi–time-zone workflows, seeking to contribute to a progressive organization that values service quality and growth.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Pro Job Hunter
Jun 2023 - Present (2 years 5 months)
Manage Trello boards, email and calendar scheduling across time zones, coordinate meetings and calls, and track project hours to ensure timely delivery and clear client communication.
Flawless by Sandy Skincare Brand
Sep 2022 - Mar 2025 (2 years 6 months)
Resolved high volumes of customer inquiries and complaints, developed an FAQ resource that reduced repeat questions, and drove additional revenue through upselling and feedback-driven product improvements.
Corpus Christi College
Jul 2021 - Jul 2022 (1 year)
Designed and implemented lesson plans and visual learning materials that increased student comprehension and participation, and introduced peer-review assessments to improve class performance.
A3 Plus Design Studio
Jan 2020 - Dec 2020 (11 months)
Optimized appointment scheduling to reduce client wait times, supported promotional campaigns that increased client acquisition, and streamlined administrative procedures to improve office efficiency.
Degrees, certifications, and relevant coursework
Bachelor of Education, English Language
2016 - 2021
Completed a Bachelor of Education in English Language with coursework and practical teaching experience during the program.
Software and tools used professionally
NigeriaYou can contact Perpetual and 90k+ other talented remote workers on Himalayas.
Message Perpetual
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