Open to opportunities

Perpetual Joseph

@perpetualjoseph

Message

Customer-focused virtual assistant and customer service professional delivering measurable satisfaction improvements.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles in customer service or virtual assistance where I can improve service quality, support cross‑functional teams, and grow my skills in data-driven customer insights.

I am a results-driven customer service professional and virtual assistant with over two years of experience in client relationship management, complaint resolution, and remote administrative support. I consistently improve customer satisfaction through personalized service, effective complaint handling, upselling, and creating feedback systems that inform product and process improvements.

My background spans virtual assistance (Trello, Calendly, Google Workspace), high-volume customer care, and front-desk operations; I have a B.Ed in English Language and ongoing professional development in data analysis. I am organized, detail-oriented, and adaptable to multi–time-zone workflows, seeking to contribute to a progressive organization that values service quality and growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Pro Job Hunter

Jun 2023 - Present (2 years 4 months)

Manage Trello boards, email and calendar scheduling across time zones, coordinate meetings and calls, and track project hours to ensure timely delivery and clear client communication.

Trello Google Workspace Calendly Scheduling Remote Collaboration

Customer Care Representative

Flawless by Sandy Skincare Brand

Sep 2022 - Mar 2025 (2 years 6 months)

Resolved high volumes of customer inquiries and complaints, developed an FAQ resource that reduced repeat questions, and drove additional revenue through upselling and feedback-driven product improvements.

Customer Service Upselling FAQ Development CRM Communication Product Knowledge

Primary School Teacher

Corpus Christi College

Jul 2021 - Jul 2022 (1 year)

Designed and implemented lesson plans and visual learning materials that increased student comprehension and participation, and introduced peer-review assessments to improve class performance.

Lesson planning Curriculum Design Assessments Classroom Management Peer Review Communication

Receptionist / Personal Assistant

A3 Plus Design Studio

Jan 2020 - Dec 2020 (11 months)

Optimized appointment scheduling to reduce client wait times, supported promotional campaigns that increased client acquisition, and streamlined administrative procedures to improve office efficiency.

Scheduling Administrative Support Client Management Sales Support Communication