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PJ
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Perpetual Joseph

@perpetualjoseph

Customer-focused virtual assistant and customer service professional delivering measurable satisfaction improvements.

Nigeria
Message

What I'm looking for

I seek remote or hybrid roles in customer service or virtual assistance where I can improve service quality, support cross‑functional teams, and grow my skills in data-driven customer insights.

I am a results-driven customer service professional and virtual assistant with over two years of experience in client relationship management, complaint resolution, and remote administrative support. I consistently improve customer satisfaction through personalized service, effective complaint handling, upselling, and creating feedback systems that inform product and process improvements.

My background spans virtual assistance (Trello, Calendly, Google Workspace), high-volume customer care, and front-desk operations; I have a B.Ed in English Language and ongoing professional development in data analysis. I am organized, detail-oriented, and adaptable to multi–time-zone workflows, seeking to contribute to a progressive organization that values service quality and growth.

Experience

Work history, roles, and key accomplishments

PH
Current

Virtual Assistant

Pro Job Hunter

Jun 2023 - Present (2 years 4 months)

Manage Trello boards, email and calendar scheduling across time zones, coordinate meetings and calls, and track project hours to ensure timely delivery and clear client communication.

FB

Customer Care Representative

Flawless by Sandy Skincare Brand

Sep 2022 - Mar 2025 (2 years 6 months)

Resolved high volumes of customer inquiries and complaints, developed an FAQ resource that reduced repeat questions, and drove additional revenue through upselling and feedback-driven product improvements.

Education

Degrees, certifications, and relevant coursework

TE

Tai Solarin University of Education

Bachelor of Education, English Language

2016 - 2021

Completed a Bachelor of Education in English Language with coursework and practical teaching experience during the program.

Tech stack

Software and tools used professionally

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Perpetual Joseph - Virtual Assistant - Pro Job Hunter | Himalayas