kachi Elum

Worked with young people to promote and develop essential life skills to support their transition into independent living. Ensured the physical, social and emotional care of the young adults and the establishment.

Promptly dealt with escalated issues from the first-line team, diagnosing and resolving complex technical issues related to hardware, software, and network systems. Produced and published relevant knowledge documentation outlining instructions, troubleshooting, and resolution activities.

Interacted with stakeholders and maintained clear and concise communication regarding service desk operations at all stages of support and service delivery. Acted as customer's primary contact, diligently logging and resolving technical incidents and requests via NFON and email.

Diligently observed and recorded significant behavioural cues, contributing to comprehensive understanding of individual well-being. Maintained unwavering vigilance in overseeing vital information within daily reports, incident records, and communication logs.

Developed project plans, translating client objectives into actionable steps for effective execution. Conducted meticulous assessments of project requirements, aligning them precisely with client specifications.

Engaged proactively with customers, providing effective solutions to address their inquiries and concerns. Efficiently completed digital and administrative assignments in response to customer service inquiries, ensuring a seamless customer experience.

Proficiently handled digital and administrative tasks related to customer service inquiries. Engaged with IKEA customers to effectively address complaints and inquiries, simultaneously overseeing online orders.

Completed a Level 3 program in Access To Medicine through distance learning. This course provided foundational knowledge essential for pursuing higher education in medical fields.

Studied Applied Science at Nottingham College. This program provided a broad understanding of scientific principles and their practical applications.

Obtained the PRINCE2 Foundation Certificate, demonstrating a structured approach to project management. This certification equipped me with fundamental principles and terminology of the PRINCE2 methodology.

Completed GCSEs at Djanogly City Academy. This period involved studying a range of subjects, building a strong academic foundation.

Earned a Bachelor of Science with Honours in Biomedical Science. The curriculum covered various aspects of biological and medical sciences, preparing me for roles in research and healthcare.