Open to opportunities

Peggy Gbedzie

@peggygbedzie1

Message

Enthusiastic HR professional with recruitment, administration, and customer-facing experience.

Ghana

Message

What I'm looking for

I seek a competitive, innovation-driven organization where I can grow in HR and administration, contribute to recruitment and employee relations, and further develop my skills.

I am an enthusiastic HR professional and administrator with university training in Geography, Philosophy and Economics, and hands-on experience across HR, sales, customer service, and office administration. I have coordinated recruitment processes, maintained confidential employee records, supported grievance and disciplinary procedures, and assisted executives with research and data to inform decisions.

My background includes roles as an HR Executive, sales representative, administrative assistant, receptionist/secretary, and customer service representative where I consistently met targets, improved customer feedback loops, and streamlined office workflows. I am hardworking, adaptable, team-oriented, and proficient in Microsoft Word, Excel, PowerPoint and Outlook.

Experience

Work history, roles, and key accomplishments

Current

HR Executive

Current

Ghana HR Solutions

Mar 2024 - Present (1 year 11 months)

Coordinate recruitment and interviewing, maintain confidential employee records, handle staff grievances and disciplinary processes, and support HR compliance with labour laws while performing HR administrative duties.

Recruitment Employee Relations HR Compliance Onboarding Office Administration Confidentiality Document Management

Administrative Assistant

GreatMan Construction

Apr 2023 - Aug 2024 (1 year 4 months)

Served as point of contact for managers and clients, managed correspondence and calls, prepared reports, organized meetings and minutes, and prioritized workloads to support operations.

Office Administration Meeting Coordination Minute Taking Report Preparation Customer Service Prioritization Clerical Support

Sales Representative

MFI Ghana

Sep 2023 - Feb 2024 (5 months)

Prospected and engaged clients for printers and photocopiers, negotiated pricing and contracts, collected customer feedback, and developed strategies to grow market share.

Sales Product Knowledge Negotiation Market Research Lead Generation Customer Feedback Competitor Analysis CRM

Receptionist / Secretary

Virtual Infosec Africa

Aug 2022 - Dec 2022 (4 months)

Managed general office administration, handled calls and correspondence, organized meetings and prepared reports, and prioritized workloads to support office functions.

Reception Office Administration Meeting Support Minute Taking document preparation Prioritization

Customer Service Rep

Bluetown Ghana

Apr 2022 - Jul 2022 (3 months)

Answered product inquiries, processed orders and transactions, troubleshot customer issues, and collected and analyzed customer feedback to improve service.

Customer Service Order Processing Troubleshooting Communication

Independent Sales Officer

Izwe Savings and Loans

May 2021 - Mar 2022 (10 months)

Contacted and met clients to sell financial products, built and maintained a sales pipeline, and achieved regular sales targets through virtual and field engagements.

Sales Pipeline Management Telemarketing Relationship Building Financial Products Negotiation

Sales Personnel

Supreme Phones

May 2018 - Sep 2018 (4 months)

Assisted customers with product selection, provided product information, processed purchases, and escalated complaints to management to improve store service.

Retail Sales Customer Service Point of Sale Product Knowledge Customer Escalation Cash Handling