Pedro Navarro

As a Senior Customer Support Specialist, I have developed a strong foundation in providing exceptional customer service and support. My experience spans various roles, including team leadership and administrative assistance, where I have honed my skills in multitasking and problem-solving in fast-paced environments.

At KNOCKING.CO, I excelled in delivering high-quality customer service through various platforms, including Gorgias and Shopify. My role involved resolving customer inquiries and processing returns efficiently. Previously, as a Team Lead at AMENIFY, I was responsible for training team members and implementing strategies to enhance workflow and customer satisfaction. My ability to de-escalate complex situations and coach my team has been pivotal to our success.

With a background in administrative roles at embassies, I bring a unique perspective to customer service, understanding the importance of clear communication and attention to detail. I am passionate about creating positive customer experiences and continuously improving processes to achieve excellence.