Looking for a job

Luis Fernando Morales

@luisfernandomorales

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Dedicated virtual assistant with a passion for exceptional customer service.

Venezuela

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What I'm looking for

I am looking for a role that values integrity and offers opportunities for growth.

As a 27-year-old Venezuelan, I am committed to embodying strong values in my professional life. My experience spans various customer-facing roles, where I have consistently thrived on providing exceptional service and creating positive interactions. My dedication to integrity, empathy, and effective communication guides my approach to work.

In my most recent role as an International Virtual Assistant at Venamerica Business Partners, I have embraced the company's values of professionalism and excellence. I manage customer support, virtual assistance, and administrative tasks, ensuring that every interaction leaves customers with a sense of trust in the brand. My previous experiences in graphic design and customer support have further honed my skills in communication and creativity, allowing me to contribute effectively in team environments.

Experience

Work history, roles, and key accomplishments

International Virtual Assistant

Venamerica Business Partners

Jan 2023 - Nov 2024 (1 year 10 months)

Provided exceptional customer support and virtual assistance, managing various systems and platforms. Responsibilities included administration reports, call center functions, and ensuring a positive customer experience.

Customer Support Virtual Assistant Administration Slack Communication Empathy

Designer (Graphic / Fashion Consultant)

Hidalgo Design

May 2020 - Sep 2022 (2 years 4 months)

Engaged in graphic and fashion consulting, focusing on male swimwear and underwear. Responsibilities included conceptualizing designs and managing customer support for sales and deliveries.

Graphic Design Fashion Consulting Customer Support Sales Management Communication Team Collaboration

Cashier / Host

Burger King, Grupo Rica

Jan 2017 - Jan 2018 (1 year)

Managed cashier and hosting tasks, ensuring timely customer service and effective resolutions. Collaborated with team members to enhance customer experience.

Cashier Management Customer Service Hosting Team Collaboration Communication Problem Solving Time Management

Supervisor / Operator

BLS, Best Lead Solutions

Jan 2010 - Oct 2016 (6 years 9 months)

Oversaw administration and operational tasks, providing customer support and managing a team. Developed strategies to educate patients and ensure effective service delivery.

Team Management Customer Support Administration Strategy Development Education Communication Leadership

Intern

Various Hospitals

Jan 2014 - Jan 2016 (2 years)

Performed administrative tasks and provided customer support in various hospitals, managing services and ensuring patient satisfaction.

Administration Customer Support Service Management Communication Teamwork Problem Solving

Education

Degrees, certifications, and relevant coursework

Monteávila University

Designer (Graphic / Fashion Consultant), Design

2020 - 2022

Studied design with a focus on graphic and fashion consulting, particularly in male swimwear and underwear. Responsibilities included conceptualizing and designing commercial images and physical packaging, as well as providing customer support.