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Pearl Ramotshabi

@pearlramotshabi

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Dedicated massage therapist with management experience in wellness settings.

Botswana

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What I'm looking for

I am seeking a role that allows me to grow in the wellness industry, focusing on client care and team leadership.

I am a passionate massage therapist currently working at Grace Physiotherapy Clinic in Gaborone, where I provide customized massage services tailored to clients' needs. My role involves not only delivering high-quality treatments but also managing clinic operations, including invoicing and client bookings. My commitment to client satisfaction drives me to continually enhance my skills and services.

Previously, I served as a manager at Mosha Wellness Spa, where I ensured smooth daily operations and maintained high standards of service. My experience also includes working as a receptionist, where I honed my communication and organizational skills. I take pride in my ability to lead teams effectively and foster a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Massage Therapist

Current

Grace Physiotherapy Clinic

Aug 2023 - Present (1 year 11 months)

Provided top-rated massage services, customizing treatments to client needs, including full-body, back, head, and leg massages. Administered physiotherapy services such as cryotherapy and moist heat, supervised reception, managed bookings, and assisted in wellness events.

Massage Therapy Client Customization Inventory Management Customer Service Invoicing event support

Manager

Mosha Wellness Spa

Sep 2019 - Sep 2022 (3 years)

Managed daily spa operations, including opening and closing procedures, attending to corporate bookings, and resolving client queries. Maintained stock records, supervised staff, and reconciled daily sales, providing comprehensive reports to the CEO.

Client Relations Stock Control Staff Supervision Financial Reporting Operations Management

Receptionist

Mosha Wellness Spa

Jun 2017 - Aug 2019 (2 years 2 months)

Managed client bookings, processed and reconciled sales, and ensured reception area cleanliness. Handled phone calls, emailed clients pricelists and special offers, and sold spa products.

Booking Customer Service Email Communication Sales Microsoft Word Microsoft Excel Microsoft PowerPoint

Receptionist

Camelot Spa at the Grand Palm

Oct 2014 - Oct 2016 (2 years)

Managed client bookings, processed payments, and prepared staff payments. Handled phone calls, emailed clients, and sold spa products.

Booking Payment Processing Staff Payments Customer Service Email Communication Microsoft Word Microsoft Excel Microsoft PowerPoint

Education

Degrees, certifications, and relevant coursework

Shahnaz Herbal Institute

Diploma, Holistic Massage

2024 - 2024

Completed a diploma program focused on holistic massage techniques. This program was accredited by ITEC and BQA, ensuring a high standard of education in the field.

Shahnaz Herbal Institute

Certificate, Hotstone Massage

2024 - 2024

Obtained a certificate in Hotstone Massage, accredited by BQA. This certification enhanced skills in specialized massage techniques.

Shahnaz Herbal Institute

Certificate, Body Massage

2023 - 2023

Completed a certificate program in Body Massage, accredited by ITEC and BQA. This course provided foundational and advanced skills in various body massage techniques.

Shahnaz Herbal Institute

Certificate, Eyelash Extension

2023 - 2023

Earned a certificate in Eyelash Extension, accredited by BQA. This specialized training focused on the application and maintenance of eyelash extensions.

Shahnaz Herbal Institute

Certificate, Artificial Gel Nails

2022 - 2022

Received a certificate in Artificial Gel Nails, accredited by BQA. This program provided comprehensive training in the application of artificial gel nail techniques.

Limkokwing University

Associate Degree, Broadcasting in Radio and Television

2015 - 2017

Completed an Associate Degree in Broadcasting with a focus on Radio and Television. This program provided comprehensive knowledge and practical skills in media production and broadcasting.