Open to opportunities

Ahmed Gabanamotse

@ahmedgabanamotse

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Health information management professional skilled in client services, operations, and healthcare administration.

Botswana

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What I'm looking for

I am looking for a mid-level role in healthcare or client services where I can apply operations and information management skills, contribute to service improvement, and grow into leadership.

I am a Health Information Management graduate with a Mini-MBA and professional certificates in management, finance, HR, and marketing, focused on improving service delivery in healthcare and entrepreneurial environments.

I have hands-on experience managing client claims, account monitoring, patient services, billing, case management, and coordinating events and coaching programs across public, private, and development-sector organizations.

I bring strong communication, leadership, and analytical skills, combined with a passion for personal growth and innovation, and a track record of delivering coordinated client support, problem resolution, and operational reporting.

Experience

Work history, roles, and key accomplishments

Current

Consultant: Client Services

Current

Health Risk Management Botswana

May 2023 - Present (2 years 6 months)

Managed client claims, service levels, and account monitoring while providing client support, problem resolution, service coordination, documentation, and reporting to improve service delivery.

Client Services Account Management Claims Management Reporting Documentation

Practice Manager Assistant

Spectra Health Solutions

Nov 2021 - Apr 2023 (1 year 5 months)

Oversaw patient services, billing, and administrative coordination to streamline clinic operations and improve patient throughput.

Patient Services Medical Billing Clinic Operations Records Management Communication Process Improvement

Entrepreneur Development Associate

Spark Ideas Group

Nov 2019 - Dec 2020 (1 year 1 month)

Coordinated business events and coaching programs to support entrepreneur development and increase participant engagement.

Event Coordination Program Management Coaching Stakeholder Engagement Logistics Workshop Facilitation

Case Manager Intern

Ministry of Health

Jul 2019 - Nov 2019 (4 months)

Managed patient admissions and case follow-ups to ensure continuity of care and accurate case documentation during the internship.

Case Management Clinical Documentation Communication Care Coordination

Hackathon Co-Facilitator

World Bank

May 2019 - Jun 2019 (1 month)

Organized logistics for an entrepreneurship policy hackathon, coordinating participants, schedules, and event operations to enable successful execution.

Facilitation Participant Coordination Project Support Communication Stakeholder Management

Sales Representative

AutoGT Clinic

Nov 2018 - Jan 2019 (2 months)

Managed client relations and corporate sales to drive revenue and maintain customer satisfaction during the sales period.

Sales Client Relations Corporate Sales Customer Service Negotiation Communication

Education

Degrees, certifications, and relevant coursework

International Business Management Institute

Mini-MBA, Business Management

Activities and societies: Certificates: Essentials Management Skills; Marketing & Communication; Strategic & Operations Management; Finance & Accounting; Human Resource Management; Economics & International Business

Completed a Mini-MBA program and professional certificates in management, marketing, operations, finance, human resources, and economics in December 2021.