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Peace Ibeh

@peaceibeh

Customer Service Advisor with HSBC experience resolving banking queries and handling complaints across customer interactions.

United Kingdom

Message

At HSBC, I handled inbound and outbound customer interactions about accounts, payments, and credit cards. I processed bookings and updated records while following identity verification and data protection standards.

At The Hog and Apple, I supported customers in person, by phone, and by email, handling requests and complaints. I used CRM and POS systems to track orders and feedback, and maintained a 95% customer satisfaction rate.

At Inline Model Management, I managed relationships and service delivery for international clients. I also built onboarding and feedback processes that improved operational efficiency by 25%. I currently volunteer with All Community Connect, CIC, providing frontline support and coordinating local outreach.

Experience

Work history, roles, and key accomplishments

Current

Volunteer

Current

All Community Connect, CIC

Oct 2024 - Present (2 years)

Provided frontline customer-facing support to students and community members, distributing food parcels and coordinating local outreach.

Customer Service Community Outreach Coordination

Customer Service Advisor

HSBC

Mar 2026 - Aug 2026 (5 months)

Handled 20+ customer interactions per shift across inbound and outbound calls, resolving queries on accounts, payments, and credit cards. Processed appointment bookings, updated customer records, and identified specialist cases including complaints and fraud concerns.

Customer Service Inbound Calls Outbound Calls CRM Systems Data Entry Identity Verification Compliance Complaint Resolution Case Processing Microsoft 365

Front of House / Customer Service Associate

The Hog and Apple

Nov 2024 - Oct 2025 (11 months)

Delivered customer support across in-person, phone, and email channels, resolving issues quickly and maintaining a 95% customer satisfaction rate. Managed 50+ customer interactions per shift and used CRM and POS systems to log details and track orders.

Customer Service CRM Systems POS systems Complaint Resolution Data Entry Communication Skills Multitasking

Director of Model Management

Inline Model Management

Feb 2021 - Aug 2024 (3 years 6 months)

Managed client relationships and service delivery for 30+ international clients via phone, email, and digital platforms. Built structured onboarding and feedback processes that improved operational efficiency by 25%.

Customer Relationship Management CRM Systems Onboarding Feedback Processing Communication Skills Billing Contract Management