Looking for a job

Payal Tolani

@payaltolani

I deliver customer support, client communication, project delivery, and team workflow management across service and tech environments.

India

Message

What I'm looking for

I'm seeking a role where I can apply project delivery, operational leadership, team management, and client communication skills to optimize business processes and achieve organizational goals.

I've supported high-volume customer and insurance operations at Mphasis and Amazon Development Center, handling documentation, inbound queries, and complex issue resolution while meeting service expectations.

At Mphasis, I verify policy information with U.S. insurance agents and maintain accurate insurance documentation in line with service-level agreements.

At Amazon Development Center, I used CRM tools to resolve customer concerns, maintain high CSAT, and collaborate with cross-functional teams on complex cases.

Previously, at Ondirect Marketing Services LLP, I developed custom landing pages for U.S. and U.K. clients before moving into team management, client communication, requirement clarification, and project delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Officer

Current

Mphasis

Jun 2026 - Present (5 months)

Processed high-volume insurance documentation by verifying policy information with U.S. insurance agents, maintaining accuracy and meeting service-level agreements (SLAs).

Documentation Verification SLA Management Communication Skills

Customer Service Associate (Voice)

Amazon Development Center

Sep 2025 - May 2026 (8 months)

Delivered exceptional customer support by handling high-volume inbound queries, leveraging CRM tools to resolve complex issues while maintaining high CSAT and collaborating with cross-functional teams.

Customer Support CRM Communication Skills Problem Solving CSAT

PHP Developer

Ondirect Marketing Services LLP

Jul 2022 - Jul 2024 (2 years)

Designed and developed custom landing pages for US/UK clients, later transitioning into team management with responsibility for client communication, requirement clarification, and project delivery.

PHP Web Development Landing Pages Team Management Client Communication Project Delivery