Open to opportunities

Payal Bhosale

@payalbhosale

Message

Application Support Engineer with expertise in SQL and UNIX.

India

Message

What I'm looking for

I am looking for opportunities that allow me to grow my technical skills and contribute to innovative projects in a collaborative environment.

I am an Application Support Engineer with nearly two years of experience in the insurance domain, specializing in incident and problem management. My role at Jowar India Pvt Ltd involves providing L1 support for motor claim processing applications, where I interact with clients and resolve tickets efficiently while adhering to SLAs.

My technical skills include proficiency in SQL, UNIX, and Oracle, along with hands-on experience with tools like SQL Developer and Toad. I have a solid understanding of REST APIs and have worked extensively on various web applications. My analytical skills and innovative problem-solving abilities enable me to tackle complex issues effectively, ensuring smooth operations and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Jowar India Pvt Ltd

Feb 2023 - Present (2 years 3 months)

As an Application Support Engineer, I manage incident and problem resolution for the Motor Claim Processing project. My role involves client interaction, ticket resolution, and executing change requests while ensuring adherence to SLAs. I also engage in deployment activities and collaborate with the L2 team for issue resolution.

SQL Tomcat Jira Incident Management

Education

Degrees, certifications, and relevant coursework

Maharashtra State Board of Technical Education

Diploma, Technical Stream

2021 - 2023

Grade: 69.71%

Completed a Diploma in a technical stream with a performance of 69.71%. The program covered various aspects of technology and practical applications.

Maharashtra State Board

Secondary School Certificate, General Education

2014 - 2019

Grade: 71.20%

Completed Secondary School Certificate (SSC) with a performance of 71.20%. The curriculum included foundational subjects necessary for further education.