Paweł Hilko
@pawehilko
Customer service professional with expertise in technical support.
What I'm looking for
My name is Pavlo Khilko, and I am a dedicated customer service professional with a strong background in technical support and communication. I have honed my skills through various roles, including my recent position at BPOM Management, where I managed logistics and resolved issues related to vaccine distribution. My experience at BNP Paribas allowed me to develop a deep understanding of banking systems and customer communication, ensuring that client needs were met efficiently.
Throughout my career, I have demonstrated my ability to handle complex customer inquiries and provide effective solutions. I pride myself on my strong communication skills, which have enabled me to work effectively with both retail and business clients. My educational background in Graphics and Media Art has further enhanced my creative problem-solving abilities, allowing me to approach challenges from unique perspectives.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
CEZ
Jan 2024 - Apr 2024 (3 months)
Provided customer support and technical assistance, ensuring effective communication between patients and healthcare facilities. Managed the CRM system and handled customer correspondence.
UX/UI Designer
Mate Academy
Sep 2021 - Feb 2023 (1 year 5 months)
Involved in UX/UI design projects while managing communication with clients and resolving issues related to distribution and inventory management. Utilized PUE and CRM systems for technical support.
Customer Support Specialist
BNP Paribas
Sep 2015 - Oct 2022 (7 years 1 month)
Provided customer service for retail and business clients via hotline, resolving technical issues and managing banking systems. Handled correspondence for the Customer Communication Department, ensuring effective communication between bank departments.
Education
Degrees, certifications, and relevant coursework
Mate Academy
UX/UI Design
2021 - 2024
Pursuing UX/UI Design, developing skills in user experience and interface design.
The Eugeniusz Geppert Academy of Art and Design
Graphics and Media Art
2019 - 2022
Studied Graphics and Media Art, focusing on customer communication and documentation management within banking systems.
A. & J. Vetter Economic Schools of Lublin
Economics
2015 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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