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Pawel Cilinskij

@pawelcilinskij

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Motivated Junior Data Analyst with over a year of experience.

Poland

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

My name is Pavlo Tsilinskyi, and I am a motivated Junior Data Analyst with over a year of experience in data management and technical support. I have honed my skills while working at Santander Bank Polska, where I handled customer inquiries using the Neo CRM system, analyzed technical issues, and collaborated with IT teams to enhance banking systems.

In my previous roles, I have managed customer life cycles, provided technical support in educational systems, and created sales reports using Excel. My experience at BUKI School and 30COFFE has equipped me with the ability to analyze data effectively and work collaboratively with product teams to resolve user issues. I am passionate about leveraging data to drive business decisions and improve customer experiences.

Experience

Work history, roles, and key accomplishments

Junior Data Analyst

Santander Bank Polska

May 2025 - Present (2 months)

Managed customer inquiries within the Neo CRM system, analyzing and resolving technical issues. Collaborated with IT teams to enhance the performance of banking systems.

Excel Data Analysis Technical Support IT Systems

Technical Support Specialist

BUKI School

Feb 2024 - Present (1 year 5 months)

Managed the customer lifecycle, including onboarding, technical support, and problem analysis. Resolved technical issues within educational systems and Zoom, supporting product teams with user problem analysis.

Customer Lifecycle Management Technical Support Zoom)Problem Solving User Analysis

Data and Sales Analyst

30COFFE

Dec 2022 - Present (2 years 7 months)

Created and analyzed warranty claims and sales data using Freshdesk and Excel. Integrated with the OpenCart e-commerce system, analyzing order and delivery data.

Freshdesk Excel OpenCart Data Analysis

Sales Data Specialist

WINTERRO

Jun 2021 - Present (4 years 1 month)

Worked with sales leads and customer data in the CRM system. Managed contact data and reported results from advertising campaigns.

CRM Reporting Campaigns

Education

Degrees, certifications, and relevant coursework

John Paul II Catholic University of Lublin

Master of Science, Computer Science

Activities and societies: Practiced hardware configuration, system installation, and technical support.

Currently pursuing a Master's degree in Computer Science. Gained practical experience in hardware configuration, system installation, and technical support.