Pawanvir Cheema

I am a dedicated customer service and technical support professional with over 10 years of experience across telecommunications, hospitality, travel, and airport services. I combine hands-on technical troubleshooting with front-office leadership to consistently improve customer satisfaction.

In my recent role as a Technical Support Representative at Foundever, I handled inbound technical calls for cable, high-speed internet, home phone, and wireless services, taking ownership of issues from start to resolution. Previously, as Front Office Manager at Motel6, I led reception operations, trained staff, managed group bookings, and improved operational procedures to enhance guest experiences.

My airport and travel background includes passenger services at Swissport and work as a travel agent, where I managed document verification, ticketing changes, refund claims, reservations, and vendor relationships. I hold a Bachelor in Aviation and Airport Management and diplomas in Travel & Tourism, Science, and ICT, which support both my industry knowledge and technical aptitude.

I bring multilingual communication (Portuguese, Punjabi, Hindi, Urdu, English), strong administrative and documentation skills, and proficiency with Microsoft Office and reservation/claims systems. I thrive in fast-paced environments, adapt quickly to new processes, and prioritize professionalism and discretion.