Open to opportunities

Pawan Kumar

@pawankumar1

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Results-driven operations manager with 14+ years of experience in AI/ML and healthcare operations.

India

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What I'm looking for

Seeking a leadership role in AI/ML or healthcare operations, focusing on strategic planning, team leadership, and driving operational excellence.

Results-oriented operations professional with over 14 years of experience driving operational excellence across diverse industries, including Artificial General Intelligence Operations, US Healthcare Insurance, and Global Compensation & Benefits. Proven ability to lead and manage large, multicultural teams across geographically dispersed locations, fostering collaboration and maximizing performance.

Expertise includes AI/ML operations, client management, capacity planning, SLA management, performance management, project coordination, process improvement, and business reporting. Adept at cross-functional collaboration and leading organization-wide engagement initiatives. Dedicated to achieving impactful results and building successful ventures.

Currently managing a team of AI/ML engineers at Amazon India Development Centre, overseeing operations for Artificial General Intelligence Data Services. Successfully led multiple projects, including the Amazon Corporate Initiative and Shrinking Tracking Mechanism, resulting in improved workforce availability and predictability. Hold certifications in Lean Six Sigma Yellow Belt and PAHM (AHM 250).

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Amazon India Development Centre

May 2024 - Present (1 year)

Supervise a team of AI/ML engineers, overseeing operations for Artificial General Intelligence Data Services. Manage deployment of Large Language Models, including training, fine-tuning, and performance optimization.

AI ML Large Language Models Team Management Performance Optimization Project Coordination Escalation Management Client Management Process Improvement Service Delivery

Operations Manager

Aon

Jan 2023 - Apr 2024 (1 year 3 months)

Led compensation and benefits benchmarking projects in the US healthcare sector, managing stakeholder relationships and ensuring compliance and quality in operations.

Operations Management Stakeholder Management Compliance Quality Assurance Project Management Data Analysis Team Leadership Process Improvement

Assistant Manager

Optum

Sep 2021 - Dec 2022 (1 year 3 months)

Managed healthcare insurance operations, led teams, oversaw projects, ensured compliance and quality, and contributed to strategic planning and innovation.

Healthcare Operations Team Management Compliance Quality Management Strategic Planning Stakeholder Engagement

Management Trainee

Optum

Jul 2020 - Aug 2021 (1 year 1 month)

Learned to manage claims operations, ensuring compliance and quality while leading a team and managing operational volumes.

Claims Management Team Leadership Compliance Quality Assurance Operations Management

Intern

Oct 2016 - Oct 2016 (0 months)

Worked with research analysts to develop a data center repository for Fortune 500 companies, focusing on financial newsletters and stakeholder addresses.

Data Management Research Financial Analysis Database Development Team Collaboration

Senior Reporting Analyst

Optum

Apr 2015 - Jul 2020 (5 years 3 months)

Conducted analysis and quality management for US healthcare insurance claims, focusing on performance metrics and reporting.

Data Analysis Quality Management Reporting Performance Metrics Health Insurance

Analyst

Optum

Mar 2011 - Apr 2015 (4 years 1 month)

Processed US healthcare claims and provided on-the-job training support, ensuring compliance and quality in operations.

Training Compliance Quality Assurance Data Management Healthcare Operations

Education

Degrees, certifications, and relevant coursework

Vinayaka Mission University

Master of Science, Artificial Intelligence

2012 - 2014

Studied Artificial Intelligence with a focus on Machine Learning and Large Language Model Operations, gaining expertise in AI/ML applications and their operational management.

Delhi University

Bachelor of Arts, Performance Management

2005 - 2008

Pursued a Bachelor of Arts degree, focusing on performance management and client relationship management, which laid the foundation for a career in operations.