Imran Ali

Lead end-to-end AI data operations for global clients, managing 5 Team Leads and a team of 100+ specialists. Scale multi-modal data annotation, classification, labeling, and transcription workflows across image, text, audio, and video.

Worked as Content Moderator Lead and Subject Matter Expert (SME), leading content moderation efforts to ensure compliance with platform policies and community standards. Oversaw team performance through strategic motivation, real-time monitoring, and data-driven analysis.

Reviewed medical claims to check their status and created plans to move them toward a final decision. Worked closely with the claims team and the fraud department to ensure every claim was resolved properly.

Served as a Subject Matter Expert (SME) handling internal client communications, with a focus on payment management and issue resolution. Monitored and followed up on payment dues, ensuring timely collections while adhering to company policies.

Managed comprehensive billing operations through client's Citrix, utilizing SAP for accurate customer billing execution. Performed thorough account reviews and unbilled amount verification, ensuring precise alignment between billed amounts and system-generated invoices.

Graduate in Arts (History) from University of Calcutta.

Completed Higher Secondary Examination from WBCHSE Board.

Completed Secondary Examination from WBBSE Board.