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Pavlina Repanti

@pavlinarepanti

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Experienced VIP team leader dedicated to exceptional customer service.

Greece

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth and development.

As a dedicated VIP Team Leader at Medier Agency, I have successfully led a team focused on delivering exceptional customer service, significantly increasing client satisfaction and loyalty. My role involves close coordination with sales and CRM teams to enhance VIP client engagement and retention, ensuring that our high-value clients receive personalized service tailored to their unique needs.

Previously, I managed a portfolio of VIP clients, where I developed strong relationships that boosted retention and satisfaction levels. My experience as a Casino Dealer and in various customer service roles has equipped me with the skills necessary to provide expert advice and support, monitor client activity, and identify growth opportunities. I am passionate about creating enjoyable experiences for clients and continuously improving service quality through training and performance monitoring.

Experience

Work history, roles, and key accomplishments

Current

Vip Team Leader

Current

Medier Agency (Soft2Bet)

Mar 2025 - Present (3 months)

Led and managed a dedicated VIP team to deliver exceptional customer service, increasing client satisfaction and loyalty. Coordinated closely with sales and CRM teams to enhance VIP client engagement and retention.

Team Leadership Customer Service Customer Satisfaction CRM Performance Monitoring Training Loyalty Programs

Vip Account Manager

Medier Agency (Soft2bet)

May 2024 - Feb 2025 (9 months)

Managed a portfolio of high-value VIP clients, ensuring personalized service and tailored solutions to meet their needs. Developed and maintained strong relationships with VIP clients to increase retention and satisfaction levels.

Account Management Customer Retention Sales Support Market Analysis

Casino Dealer - Game Presenter

Greek PLAYTECH LIVE LTD

Dec 2022 - Apr 2024 (1 year 4 months)

Conducted engaging and professional game hosting for Blackjack, Roulette, and other casino games, ensuring a lively and enjoyable atmosphere for players. Managed gaming equipment and maintained game integrity by adhering to casino rules and regulations.

Blackjack Roulette Game Integrity Customer Engagement Live Streaming

Reservations Agent

Hotel Operation

Dec 2019 - Nov 2022 (2 years 11 months)

Managed email and phone communication with guests, booking holiday reservations via direct and online channels. Responsible for a 20-person team, including recruitment, training, and shift scheduling.

Reserving Team Management Problem Solving Staff Training

Customer Experience Teammate

Betshop (B2B Gaming Services Malta Ltd)

Sep 2018 - Nov 2019 (1 year 2 months)

Responded to customer inquiries across multiple channels, providing exceptional customer experience by resolving issues and addressing concerns. Collaborated with other departments like KYC and VIP to improve customer satisfaction.

Customer Service KYC Customer Feedback

Marketing Department Manager

Tripoli City Hotel

Jul 2015 - Aug 2018 (3 years 1 month)

Managed social media presence and coordinated with companies for accommodation promotion and advertising. Organized conferences and events to enhance brand visibility and engagement.

Social Media Management Marketing Strategy Advertising Public Relations

Front Office and Reservations Manager

Tripoli City Hotel

Jul 2013 - Jul 2016 (3 years)

Managed reception and reservations operations, handling all front office tasks and financial management for the department. Communicated with agencies and groups to facilitate bookings and ensure smooth operations.

Reserving Financial Management Agency Team Coordination

Office Coordinator

Interlingua

Jan 2009 - May 2012 (3 years 4 months)

Responsible for internal office communication, managing inbound and outbound email processes and customer payment arrangements. Coordinated teacher programs and class schedules to ensure operational efficiency.

Office Management Internal Communications Payment Processing Scheduling Administrative Support

Education

Degrees, certifications, and relevant coursework

Othisi Private School

High School Diploma, General Studies

Completed secondary education at Othisi Private School, focusing on a broad curriculum. Gained foundational knowledge and skills across various subjects.