PAVITHRA UGRARAPU
@pavithraugrarapu
Customer service representative with ClifyX experience resolving time-sensitive requests and coordinating solutions.
CanadaWhat I'm looking for
At ClifyX, I managed high-volume, time-sensitive requests, prioritized issues by urgency and customer impact, and maintained accurate records. I coordinated resolutions with the appropriate teams and kept people updated through closure.
At Mars InfosolPrivate Limited, I investigated reported concerns using established procedures, resolved routine issues, and escalated complex cases with supporting information. I also created procedures and handoff notes to help colleagues address recurring issues consistently.
As a Security Operations Center Analyst at Mars InfosolPrivate Limited, I supported requests in a 24/7 shift-based environment and helped troubleshoot problems while communicating progress. I adapted to changing tools and processes and maintained detailed records for follow-up.
I’m ready to bring my customer support and issue-resolution experience to Eastlink while developing my customer-service and sales capabilities.
Experience
Work history, roles, and key accomplishments
CyberSecurity Consultant
ClifyX
Sep 2025 - May 2026 (8 months)
Managed high-volume time-sensitive requests, prioritized issues by urgency, and maintained accurate records. Communicated clearly with technical and non-technical stakeholders and coordinated resolutions with appropriate teams.
Incident Response Analyst
Mars Infosol Private Limited
Sep 2024 - Aug 2025 (11 months)
Investigated reported concerns using established procedures, resolved routine issues, and escalated complex cases with complete supporting information. Created clear procedures and knowledge documentation to improve consistency.
Security Operations Center Analyst
Mars Infosol Private Limited
Aug 2021 - Sep 2024 (3 years 1 month)
Worked in a 24/7 shift-based environment, handled competing requests, and met response expectations. Collaborated with internal teams to troubleshoot problems and deliver accurate, solution-focused support.
Education
Degrees, certifications, and relevant coursework
CompTIA
CompTIA Security+, Information Security
Completed CompTIA Security+ certification in 2025.
Rajiv Gandhi University of Knowledge Technologies
Bachelor of Technology, Civil Engineering
Bachelor of Technology in Civil Engineering from Rajiv Gandhi University of Knowledge Technologies, RK Valley, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
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