Open to opportunities

J FortressSecurity

@jordaniawdavis

Message

Aspiring Cybersecurity Analyst

Canada

Message

What I'm looking for

I am looking for an entry-level cybersecurity or IT role where I can apply hands-on lab experience, assist in incident response and network defense, work within a collaborative team, and continue professional growth toward advanced certifications.

Experienced in transportation operations, administrative coordination, and technical documentation. Proven ability to manage confidential records, support scheduling and reporting, and deliver frontline customer service. Skilled in Windows security, network architecture, and compliance auditing through ongoing cybersecurity training. Bilingual communicator with hands-on experience in CRM platforms, remote workflows, and cross-functional support.

Experience

Work history, roles, and key accomplishments

Current

Law Clerk

Current

Pilkington Law Firm

Dec 2023 - Present (1 year 10 months)

Supported daily operations at a busy immigration law firm by coordinating client meetings, verifying documentation, and facilitating communication between clients and legal professionals, improving case handling efficiency.

Case Management Payment Processing Records Management Office Administration

On Board Senior Service Attendant

Via Rail Canada

Jan 2017 - Dec 2021 (4 years 11 months)

Ensured passenger safety and service quality on board by designating emergency responders, educating passengers on safety procedures, and maintaining food quality standards across routes.

Customer Service Food Safety Emergency Response Quality Control Interpersonal Communication

Client Service Representative

Philips Lifeline

Jan 2016 - Dec 2017 (1 year 11 months)

Responded to calls and alarms, troubleshot equipment issues, and coordinated service requests to ensure timely resolution and reliability for subscribers of medical alert services.

Troubleshooting Incident Response Customer Support Escalation Management

IT/Marketing Representative

Shoppers Drug Mart

Jan 2015 - Dec 2016 (1 year 11 months)

Provided first-level customer service for corporate retail operations by handling calls, emails, and letters, logging interactions into tracking systems, and participating in team performance meetings to improve service metrics.

Customer Support Ticketing Systems Email Communication Team Collaboration Performance Tracking

After Sales Representative

IKEA Canada

Jan 2012 - Dec 2015 (3 years 11 months)

Managed escalations and post-purchase issues via calls, emails, and social media, resolving returns and exchanges and maintaining service level agreements to preserve customer satisfaction.

Escalation Management Customer Relations Returns Processing Social Media Support

Education

Degrees, certifications, and relevant coursework

Willis College

Certificate, Cyber Security

Activities and societies: Coursework and labs in Windows/Linux administration, network architecture and security, Microsoft services, SQL database administration, ethical hacking, cloud (AWS S3/CloudFront), compliance auditing (PCI DSS), forensic toolkits, and penetration testing; multiple lab project reports.

Enrolled in the Cyber Security Analyst Program covering networking, systems administration, security technologies, ethical hacking, and cloud security labs; program completion expected April 2026.