Open to opportunities

Esther Zichat Katuka

@estherzichatkatuka

Message

Experienced Senior Security Analyst with strong customer service skills.

Canada

Message

What I'm looking for

I am looking for a role that values strong communication and problem-solving skills, with opportunities for growth and collaboration.

With over 7 years of experience in IT environments, I have honed my skills in customer service and technical support. My journey has led me to become a Senior Security Analyst at Iberbanco Limited, where I excel in managing vulnerabilities and ensuring effective communication between technical and non-technical teams. I take pride in delivering exceptional support and resolving inquiries efficiently, which has resulted in high levels of customer satisfaction.

Throughout my career, I have developed a strong technical aptitude, enabling me to understand complex IT systems and data protection concepts. My role at the Bank of Montreal further solidified my ability to communicate effectively with diverse audiences, as I presented KPIs and metrics to executives. I am passionate about educating others on IT best practices and have delivered training sessions that empower employees to safeguard information. I am now seeking a Customer Service Representative position where I can leverage my skills to make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Senior Security Analyst

Current

Iberbanco Limited

Jul 2019 - Present (5 years 11 months)

Facilitated and managed the timely remediation of vulnerabilities, collaborating with diverse technical and non-technical teams to ensure smooth resolution and clear communication of progress. Identified, communicated, and resolved potential issues and false positives, providing clear explanations and recommending appropriate controls to relevant stakeholders. Managed incidents related to IT syste

Vulnerability Management Incident Management IT Systems Data Protection Ticketing Systems Stakeholder Management Log Analysis Policy Management

Senior Security DLP Analyst

Bank of Montreal

Jul 2017 - Present (7 years 11 months)

Developed KPIs and metrics presented to executives and board level, demonstrating the ability to simplify complex data and communicate effectively with diverse audiences. Applied strong analytical skills to manage technical and project management issues, driving them to closure through effective communication and coordination. Collaborated extensively with stakeholders, SOC, and investigation team

KPI Analysis Analytical Skills Project Management Information Security Process Improvement Relationship Building

Data Center Technician (Server Builder)

IBM BlueMix Technologies

Feb 2017 - Present (8 years 4 months)

Professionally resolved hardware issues via trouble tickets, demonstrating direct problem-solving capabilities and clear communication in a technical support context. Assisted with the configuration and provisioning of servers, gaining foundational technical knowledge relevant to customer inquiries regarding IT systems.

Technical Support Configuration IT Systems Problem Solving Ticketing Systems Technical Communication Customer Service

Education

Degrees, certifications, and relevant coursework

Sheridan College

Certificate, IoT Machine Intelligence

Completed a Certificate in IoT Machine Intelligence, gaining specialized knowledge in the field. This program enhanced understanding of machine intelligence applications within the Internet of Things.

University of Ontario Institute of Technology

Master's, Information Technology Security

Obtained a Master's degree focusing on information technology security. This advanced program provided in-depth knowledge and skills in securing IT systems and data.