Open to opportunities

Pauline Lusaka

@paulynnewanyama

I am a freight logistics and virtual administration professional who brings order, clarity, and reliable execution to every operation.

Kenya

Message

What I'm looking for

I am looking for a remote role in freight logistics or virtual administration. I value autonomy, clarity, and the freedom to execute with precision and reliability.

I have spent years in the freight industry, tracking rigs, calming drivers, and making sure every load lands where it needs to be, on time and without drama. As a truck dispatcher, I learned that logistics is not just about maps and clocks. It is about people under pressure and thinking three steps ahead so nobody has to panic at the last mile.

That same instinct traveled with me into my virtual assistant work. There, I swapped freight for folders, but the rhythm stayed the same. Calendars needed untangling. Emails needed triaging. Clients needed someone who listens once and remembers forever. I managed workflows, coordinated teams across time zones, and quietly made sure nothing slipped through the cracks, not because I was told to, but because I genuinely care about things being right.

What I bring is not a list of tasks I can check off. It is a mindset. Observe, organize, execute, and follow through until the last detail is settled. I do not need to be in the spotlight. I just need your operation to breathe easier knowing I am in the background, watching, catching, and keeping everything moving like clockwork.

Remote work suits me naturally. I communicate clearly, show up consistently, and treat every client's business like it is my own reputation on the line, because honestly, it is. I have done this from dispatch desks and home offices alike, and I am ready to bring that same quiet competence to your team.

If you are looking for someone who turns chaos into calm and consistency, let us talk. I have been doing it for years, and I am just getting started.

Experience

Work history, roles, and key accomplishments

Fleet management& dispatch specialist

Med trans mobility services

Apr 2025 - Jun 2026 (1 year 2 months)

Managed daily dispatch operations for non-emergency medical transportation (NEMT), coordinating 50–80 trips per day while maintaining a 98% on-time pickup rate. Scheduled drivers based on availability, appointment priority, vehicle capacity, and geographic location to maximize fleet utilization and minimize downtime.

Excel Google Sheet Dispatch Logistics Coordination Logistics Management Logistics Operations Non Emergency Medical Transportation (NEMT)

Truck dispatcher

quickhaul logistics

Jan 2025 - Mar 2025 (2 months)

Coordinated freight operations for owner-operators and carriers by sourcing profitable loads, negotiating rates, planning efficient routes, and maintaining continuous communication with drivers and brokers. Managed freight documentation, monitored Hours of Service (HOS), and achieved a 97% on-time delivery rate while contributing approximately $6,000 in monthly revenue per driver.

Logistics Dispatch Route Planning Calendar Management Email Management Workflow Coordination GPS Systems

Truck dispatch

City link express

Nov 2024 - Jan 2025 (2 months)

Planned and dispatched freight using DAT Load Board and Amazon Relay while optimizing routes to reduce deadhead miles by 10%. Coordinated driver schedules, monitored shipments, resolved transportation issues, and generated an average monthly revenue of up to $7,422 per driver through strategic load planning and effective fleet coordination.

Project Management Microsoft Office Dispatch Call Handling Communication Skills Community Engagement Logistics Management Rate Confirmations Truckstop Super Loadboard FMCSA Regulations Dat Bill Of Lading Freight Brokerage

Operations Assistant

DHL Express Kenya

May 2023 - Aug 2023 (3 months)

Coordinated shipment documentation and maintained accurate logistics records.
Supported parcel sorting, tracking and distribution processes to ensure efficient deliveries.
Communicated with customers and internal teams regarding shipment status and service updates.
Followed company procedures to maintain operational efficiency, and high service standards in a fast-paced logistics environment.

Education

Degrees, certifications, and relevant coursework

Nairobi institute of business studies

Bachelor of Business Administration (BBA), Logistics and Supply Chain Management, Business management

2022 - 2025

Grade: Pass

Activities and societies: .Attending workshops on strategic management and business decision-making · Networking events with industry professionals. · Internship placements with partner organizations for practical work experience · Community outreach and corporate social responsibility projects · Leadership development and team building activities · Mentorship sessions with successful business professionals

I'm a supply chain enthusiast who believes that seamless logistics is the heartbeat of every successful business.

Open to networking with industry professionals and exploring entry level opportunities in logistics strategy, procurement, and operations management. Feel free to connect or reach out,I'd love to learn and grow with like minded professionals.

ALX-Africa

Certificate, Executive virtual assistance

2024 - 2024

Grade: Pass

Activities and societies: .Calendar management · Email management · Travel coordination · Meeting scheduling · Note taking (Fireflies, Otter) · Task management (Asana, Trello) · Document creation (Google Docs, Sheets) · Expense tracking · AI tool usage

This intensive program equipped me with hands on skills in calendar management, email handling, travel coordination, meeting transcription using Fireflies and Otter, task management through Asana and Trello, and professional communication. I am now fully prepared to support executives and teams remotely with efficiency, professionalism, and attention to detail.