Mary K

Managed night/weekend dispatch operations to keep reefer, box truck, and flatbed equipment moving by sourcing loads, matching drivers and equipment, and negotiating broker rates. Provided real-time driver support and shipment updates while handling issues to protect on-time delivery and prevent cargo claims.

Supported a small U.S. carrier’s dispatch and driver downtime reduction by monitoring Amazon Relay loads, mapping profitable freight, and providing real-time support for check calls, ETAs, and route changes. Reviewed rate confirmations and shipment documents to keep the TMS updated for smooth billing and strong Amazon on-time performance.

Coordinated high-volume container lifecycles by tracking ocean container movements and providing visibility across the supply chain. Managed demurrage and detention follow-ups, supported load booking and dispatch execution, and maintained accurate logistics data entry and reporting.

Coordinated vehicle import logistics end-to-end by tracking units from port discharge to the showroom and supporting customs and driver coordination to maintain compliant, timely processing. Managed customer walk-ins and leads, prepared and verified legal sales and import compliance documents, and supported daily administrative workflows and reporting.

Provided front-line passenger support in a high-volume airport environment by handling check-in issues, ticketing discrepancies, and flight delay coordination. Managed baggage sorting and tracking, supported gate boarding processes, and coordinated with ground crews to help ensure on-time departures.

Completed a Diploma in Air Cargo Services in 2012.

Completed a Diploma in Passenger & Aircraft Handling in 2012.

Earned a Secondary Certificate of Education in 2010.