Open to opportunities

Paul Schollard

@paulschollard

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Experienced manager with a strong background in administration and customer service.

United States

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What I'm looking for

I am looking for a remote position that utilizes my management skills and offers opportunities for growth.

I am a dedicated professional with extensive experience in management, supervision, and administrative roles. My career has been marked by a commitment to delivering exceptional customer service and implementing effective business strategies. At Elite Assistant Solutions, I successfully created and executed marketing and customer acquisition strategies, which significantly contributed to the growth of the business.

Throughout my career, I have worked in various industries, including hospitality, education, and technology. My role at Four Seasons Hotels and Resorts allowed me to provide elite customer service to high-profile guests, ensuring their safety and satisfaction. Additionally, my experience as a Network Administrator at Boston University equipped me with the technical skills necessary to support faculty and staff in utilizing advanced communication tools.

As I seek new opportunities, I am eager to leverage my diverse skill set in a remote position that values mutual growth and success. I am particularly interested in roles that allow me to utilize my management and administrative expertise while continuing to provide outstanding support to clients and colleagues.

Experience

Work history, roles, and key accomplishments

Current

Residential Handyman

Current

The Handy Marine

Jan 2018 - Present (7 years 6 months)

Provided residential handyman services to local clients. Managed various home repair and maintenance tasks.

Maintenance Customer Service Project Management

General Manager

Elite Assistant Solutions

Jan 2013 - Dec 2018 (5 years 11 months)

Created and implemented business, marketing, and customer acquisition strategies. Provided remote administrative, technical, logistical, operational, and marketing support to small businesses and entrepreneurs.

Business Development Marketing Strategy Customer Acquisition SEO Cold Calling Social Media Marketing Contract Negotiation Customer Service

Security

Four Seasons Hotels and Resorts

Jan 2010 - Dec 2013 (3 years 11 months)

Provided elite customer service to all guests, including celebrities and heads of state. Oversaw and advised all staff regarding proper safety protocols and administered life-saving CPR and AED protocol when necessary.

Customer Service Security Operations Loss Prevention CPR Brand Representation

Network Administrator

Boston University

Jan 2008 - Dec 2010 (2 years 11 months)

Developed a system to deploy the university's first campus-wide web conferencing solution. Provided technical and administrative support to faculty and staff regarding VoIP, mobile telecommunications, and virtual meetings.

Network Administration Web Meetings Technical Support VoIP Telecommunications User Training Data Analysis Administrative Support

Advertising Sales Supervisor

MacDirectory Magazine

Jan 2004 - Dec 2006 (2 years 11 months)

Responsible for the performance and success of a five-employee inside sales team. Completed the entire sales cycle for new client acquisition, including lead generation, qualification, and closing sales.

Team Leadership Sales Training Lead Generation Contract Negotiation Advertising Sales Customer Service

Technical Specialist

Harvard University

Jan 2000 - Dec 2004 (4 years 11 months)

Maintained internal telecommunications networks via online switch manipulation. Collaborated with third-party providers to ensure seamless service activation and maintenance.

Telecommunications Maintenance Technical Support Administrative Support Vendor Management

Credit Supervisor

NEAMCO Office Products

Jan 1996 - Dec 2000 (4 years 11 months)

Served as the Account Manager for over 200 customers with lines of credit. Monitored accounts for financial difficulties and processed credit requests.

Account Management Collections Administrative Support

Corporal - E4

United States Marine Corps Reserve

Jan 1993 - Dec 1999 (6 years 11 months)

Operated and maintained military vehicles for troop and cargo transport. Trained as a basic infantry Marine proficient in weapons and tactical ground warfare.

Weapons Proficiency Leadership Teamwork Logistics Training