SNstephen nelson
@stephennelson
Dedicated operations manager with a focus on team leadership and growth.
United StatesWhat I'm looking for
I am a dedicated and loyal individual who strives for excellence through integrity and hard work. With extensive experience in operations management, I have successfully led teams in various environments, ensuring that both operational goals and team development are prioritized. My journey has equipped me with a unique skill set that blends leadership with a commitment to service.
Throughout my career, I have managed teams across multiple sectors, including telecommunications and diplomatic security. My role as Field Tech Supervisor at Brandpoint Services allowed me to establish standard operating procedures and manage vendor relationships effectively. I take pride in my ability to coordinate complex projects and maintain high standards of service delivery, which has been recognized through various awards and accolades.
As I look to the future, I am eager to continue learning and growing within a dynamic organization that values integrity and hard work. I am committed to leveraging my skills to contribute positively to my team and the broader goals of the company.
Experience
Work history, roles, and key accomplishments
Director of Consular Security
Consulate of the Republic of Sierra Leone
Jan 2010 - Present (15 years 6 months)
Responsible for the well-being of the Honorary Consul and the Consulate, ensuring their safety and security. Organized and executed comprehensive travel arrangements and itineraries for diplomatic personnel. Developed and implemented security protocols for dignitaries arriving at airports.
Field Tech Supervisor
Brandpoint Services
Jan 2022 - Dec 2025 (3 years 11 months)
Managed a team of maintenance technicians through servant leadership, establishing SOPs for a developing maintenance team. Coordinated with Client Managers on open work orders, managed daily scheduling, and oversaw vendor relationships. Established an asset inventory and procurement program, and managed vehicle assets maintenance and overall care.
Sr. Facilities Specialist
Express Stores – T-Mobile Dealer
Jan 2018 - Dec 2022 (4 years 11 months)
Partnered with sales teams across 190 locations for comprehensive facilities management, providing assistance with on-demand facilities issues. Coordinated with Property Managers, Techs, and facilities management partners for repairs and updates. Managed an HVAC portfolio of 365 locations, including programming managed thermostats, coordinating preventative maintenance, and overseeing unit repairs
Director of Operations
VT Cellular – T-Mobile Dealer
Jan 2017 - Dec 2018 (1 year 11 months)
Managed the construction and opening of 9 T-Mobile locations, providing support to sales teams to meet operational audits. Oversaw preventative maintenance for HVAC units and managed the IT network for all locations. Assisted troubled locations to improve performance through servant leadership.
District Manager
VT Cellular – Metro PCS Dealer
Jan 2014 - Dec 2017 (3 years 11 months)
Oversaw 11 Metro locations, training and managing sales teams through servant leadership. Managed the construction and opening of new locations, successfully opening the market in the Pocono Region for T-Mobile. Consistently met key monthly metrics provided by Metro.
Enforcement Agent
Wright Arms Enforcement
Jan 2004 - Dec 2008 (4 years 11 months)
Ensured the protection of all patrons and provided comprehensive property protection services. Professionally defused challenging situations in a fast-paced environment. Maintained a high level of vigilance and responsiveness.
Officer of the Diplomatic Security Corps
Consulate of the Republic of Sierra Leone
Jan 2005 - Present (20 years 6 months)
Handled security for all diplomatic events, ensuring a safe and secure environment. Oversaw personnel within the compound and in the field, maintaining operational readiness. Ensured the safety of all diplomats from their arrival to departure.
Deputy Chief Protocol Officer
Consulate of the Republic of Sierra Leone
Jan 2008 - Present (17 years 6 months)
Ensured all diplomatic protocols were observed and followed, managing events to adhere to office protocols. Designed and approved all paperwork associated with the Consulate. Played a key role in maintaining diplomatic standards.
Education
Degrees, certifications, and relevant coursework
Parkway Program N.W.
High School Diploma, General Studies
Completed an advanced academic curriculum. Graduated with a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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