Open to opportunities

Charlene Blank

@charleneblank

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Detail-oriented Benefits Eligibility Specialist with strong supervisory skills.

United States

Message

What I'm looking for

I am looking for a role that allows me to leverage my supervisory skills and enhance client services in a supportive environment.

I am an organized and detail-oriented Benefits Eligibility Specialist with extensive experience in determining eligibility for state and federal programs. My current role at the State of Arizona has honed my skills in interviewing clients and ensuring compliance with ever-changing policies. I pride myself on providing the best service to residents, ensuring that all work is done accurately and efficiently.

Previously, I served as a Special Assignment Supervisor, where I guided my team through complex program policies and monitored their performance to meet and exceed metrics. My ability to strategize and prioritize effectively has been key in managing workflow and supporting my colleagues in achieving their goals. I have a strong background in client-focused environments, consistently handling high volumes of cases with grace under pressure.

Experience

Work history, roles, and key accomplishments

Current

Benefits Eligibility Specialist/BES 2

Current

State of Arizona: DES/FAA/DBME

Sep 2022 - Present (2 years 11 months)

Interviewed clients to determine eligibility for State and Federal programs used for medical, nutrition, and cash benefits. Ensured all work was done accurately, adhering to ever-changing federal and state policies to provide the best service to residents.

Interviewing Data Verification Case Management Government Programs Compliance

Special Assignment Supervisor

State of Arizona: DES/FAA/DBME

Feb 2022 - Present (3 years 6 months)

Assisted Benefits Eligibility Specialists (BESs) in learning DBME programs and guided them through obstacles, helping them decipher policy manuals. Monitored and tracked worker progress daily, weekly, and monthly to evaluate performance.

Team Leadership Mentoring Performance Monitoring Workflow Management Staff Supervision Training

Benefits Eligibility Specialist/BES 2

State of Arizona: DES/FAA/DBME

Mar 2014 - Present (11 years 5 months)

Assisted clients in determining eligibility for SNAP, Medicaid, and TANF programs through investigative interviewing and verification of case specifics. Managed a high-volume client-focused call center position, prioritizing high-quality, expedient case resolutions.

Investigative Interviews Call Center Operations Customer Service Medicaid SNAP R TANF

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Bachelors in Business Administration, Business Administration

Completed a Bachelor of Business Administration with a focus on Management. Gained foundational knowledge in business principles and management practices.