Open to opportunities

FAROUK LAWAL

@farouklawal

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Experienced manager optimizing operational efficiency and customer service.

United States

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement.

With over 15 years of experience in the vehicle registration and fleet management sectors, I have honed my skills in optimizing operational efficiency and enhancing customer service. My journey has been marked by a commitment to fostering a collaborative work environment and a passion for continuous improvement. I take pride in my ability to lead teams, train staff, and implement strategic initiatives that have significantly increased client satisfaction.

In my role as a Program Eligibility Supervisor, I supervised eligibility assessments for over 1,000 clients daily, ensuring compliance with regulations and timely benefits distribution. My expertise in data analysis and program evaluation has enabled me to deliver actionable insights that drive continuous improvement. I am dedicated to developing data-driven program evaluations and facilitating cross-functional teamwork to enhance program efficiency and effectiveness.

Experience

Work history, roles, and key accomplishments

Current

Program Eligibility Consultant

Current

Agreeya Solutions

Apr 2022 - Present (3 years 3 months)

Conducted comprehensive program evaluations, delivering actionable insights for continuous improvement. Collaborated with cross-functional teams to enhance program efficiency and effectiveness.

Program Evaluation Data Analysis SQL Salesforce Data Synthesis

Program Eligibility Supervisor

Dept. of Economic Security

Jan 2013 - Apr 2022 (9 years 3 months)

Supervised eligibility assessments, ensuring compliance with regulations and achieving timely benefits distribution for over 1,000 clients daily. Implemented strategic initiatives, increasing client satisfaction by 95%.

Regulatory Compliance Staff Training Quality Case Reviews Salesforce Team Leadership Customer Service strategic initiatives

Education

Degrees, certifications, and relevant coursework

Six Sigma Global Institute

Certified Scrum Master, Scrum Master

Completed a certification program focused on Agile methodologies and Scrum framework. Gained expertise in facilitating Scrum teams and managing projects efficiently.

Arizona State University

Certified Public Manager, Public Management

Obtained certification in public management, focusing on leadership, policy implementation, and public sector operations. Developed skills in strategic planning and organizational effectiveness.

Ambrose Alli University

Bachelor's degree, Business Administration

Earned a Bachelor's degree in Business Administration, covering core business principles and management practices. Developed a strong foundation in business operations and administration.