Open to opportunities

Paul Poland

@paulpoland

Message

Enthusiastic Customer Support Specialist with a passion for sustainability.

United States

Message

What I'm looking for

I am looking for a role that values sustainability and offers opportunities for growth.

As a dedicated Customer Support Specialist with over 5 years of experience, I excel in delivering exceptional service through live chat and digital platforms. My proficiency in CRM tools like Zendesk and Salesforce allows me to manage customer interactions efficiently, ensuring a seamless experience for every client.

At GreenTech Solutions, I manage over 60 live chat interactions daily, collaborating with technical teams to resolve complex issues and maintain high customer satisfaction. My commitment to sustainability drives my passion for educating customers on eco-friendly solutions, and I take pride in achieving a 95% customer satisfaction rating through personalized service and effective problem resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

GreenTech Solutions

Jun 2021 - Present (4 years)

Managed over 60 live chat interactions daily, addressing customer inquiries and collaborating with technical teams to resolve complex issues. Maintained records of customer interactions to identify trends and improve service strategies, ensuring customer satisfaction.

Live Chat CRM Systems Problem Solving Customer Engagement

Customer Service Representative

EcoHome Innovations

Jan 2019 - May 2021 (2 years 4 months)

Provided support via phone and email, assisting customers with product selection and troubleshooting. Achieved a 95% customer satisfaction rating by educating customers on sustainable living practices and participating in service improvement initiatives.

Phone Support Email Communication Customer Education Team Collaboration