Paulo Miura
@paulomiura
Systems analyst focused on SaaS and real estate CRM at Flip CRM, where I investigated system incidents and cut complex ticket resolution to two days.
BrazilWhat I'm looking for
At Flip CRM, I investigated system failures, data inconsistencies, and configuration issues for a SaaS product serving real estate businesses. Using SQL to examine relational databases and reproduce system behavior, I helped resolve complex N2 tickets in up to two days.
I also documented bugs, integrations, and tests, and created troubleshooting guides and runbooks. In my personal project Meu Paciente, I developed a JavaScript application for organizing health information, practicing programming logic, validations, and code organization.
Experience
Work history, roles, and key accomplishments
Analista de Suporte N2
Flip CRM
Oct 2025 - Sep 2026 (11 months)
Triaged and resolved about 25 N2 tickets per day, reducing resolution time from weeks or months to at most 2 days. Investigated system failures, used SQL for data analysis, and created technical documentation and runbooks.
Supervisor de Suporte ao Cliente
Flip CRM
Oct 2024 - Sep 2025 (11 months)
Supervised support operations for over 200 real estate agencies, structured quality standards, and created scripts and procedures that reduced ticket resolution time. Conducted selection processes, interviews, and training for the support team.
Analista de Suporte ao Cliente
Flip CRM
Jan 2024 - Sep 2024 (8 months)
Resolved over 85% of monthly tickets and improved triage flow, reducing average response time by 20% in less than 3 months. Created technical documentation and a guide to standardize support procedures.
Education
Degrees, certifications, and relevant coursework
Oracle Academy
Database Programming with PL/SQL, Database Programming
2026 -
Ongoing course on Database Programming with PL/SQL, started in 2026.
Curso.Dev
Curso de Programação, Programming
2026 -
Ongoing programming course with Felipe Deschamps, started in 2026.
Data Science Academy
Microsoft Power BI para Business Intelligence e Data Science, Business Intelligence and Data Science
2026 -
Ongoing course on Microsoft Power BI for Business Intelligence and Data Science, started in 2026.
Faculdade Maringá
Bacharel em Direito, Law
2015 - 2020
Bachelor of Laws degree from Faculdade Maringá, completed in 2020.
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
Job categories
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