Anderson Corrêa da Cunha
@andersoncorradacunha
I’m a mid-level Systems Analyst focused on SRE, system performance, and operational intelligence.
BrazilWhat I'm looking for
I’m an Especialista em Sustentação, Performance e Observabilidade de Sistemas with more than 5 years of experience in high-scale e-commerce environments. I work at the intersection of engineering of reliability (SRE), systems analysis, and operational intelligence—keeping digital platforms always available, performatic, and scalable.
I reduce impact by improving monitoring and incident workflows: I’ve reduced the “tempo médio de resposta a incidentes críticos” by 60%, accelerated delivery by +40% by restructuring a long-stalled homologation base, and supported multiple squads (Produto, Catálogo, Pricing, Marketing, B2B, Marketplace) with a clear focus on stability and agility. I combine incident analysis and root-cause documentation with SLA/SLO management and on-call technical support to drive permanent fixes.
Technically, I’m strong in observability and automation using Grafana, Graylog, Zabbix, NewRelic, and Prometheus, plus Python and SQL (SQL Server, MySQL, Oracle) for analysis and investigation. I also use Google Cloud Platform (BigQuery, ETL/ELT), MongoDB, and REST APIs with tools like Postman to connect data, validate integrations, and turn operational signals into decision-ready insights.
Experience
Work history, roles, and key accomplishments
Provided 2nd-level technical support for corporate systems and end users, focusing on production environment stability and reducing critical incidents by up to 30%.
Monitored systems, databases, and integrations using Zabbix, Grafana, and Prometheus, ensuring proactive detection and resolution of failures.
Conducted business analysis to identify operational bottlenecks and propose improvements i
Application Support Analyst | E-commerce & Digital Product Teams
Aug 2020 - Aug 2024 (4 years)
I led the update of the homologation environment for 1P systems, eliminating a backlog that dated back to 2012 and accelerating the development cycle of new digital products.
I provided functional and technical support to several strategic e-commerce areas — Marketing, Commercial, Pricing, Catalog, B2B, Products, and Marketplace, as well as MagaluPay (payment methods, refunds, cashback, etc.). I
Application Support Analyst
Luiza Labs
Aug 2020 - Aug 2024 (4 years)
Led the update of the homologation environment for 1P systems, eliminating a backlog dating back to 2012 and accelerating the development cycle for new digital products. Provided functional and technical support across strategic e-commerce areas, monitored log and messaging services, and performed incident analysis and troubleshooting with a root-cause focus.
Technical Support Analyst L2
CWS Digital
Oct 2019 - Aug 2020 (10 months)
Provided 2nd-level technical support in high-demand e-commerce environments, supporting solutions integrated with ERPs, APIs, and legacy systems. Managed incidents and service requests, performed log analysis and testing, and documented business rules and technical processes in Confluence.
Provided 2nd-level technical support in high-demand e-commerce environments, working on requirement analysis and maintenance of solutions integrated with ERPs, APIs, and legacy systems.
Handled incidents and service requests focused on payments, logistics, catalog, and marketplace operations, ensuring smooth workflows and optimal end-user experience.
Performed log analysis, bug identification te
Provided 1st and 2nd level technical support for hospital systems, assisting clients via Skype, email, and phone, always prioritizing the user experience and client preferences.
Performed remote access via TS/VPN for troubleshooting, environment configuration, and real-time incident resolution.
Worked with data management tools such as SQL Tools and Oracle SQL Developer, executing queries to pop
Provided 1st and 2nd level technical support for hospital systems, assisting clients via Skype, email, and phone, always prioritizing the user experience and client preferences.
Performed remote access via TS/VPN for troubleshooting, environment configuration, and real-time incident resolution.
Worked with data management tools such as SQL Tools and Oracle SQL Developer, executing queries to pop
Education
Degrees, certifications, and relevant coursework
Unisinos
Tecnológico, Gestão da Tecnologia da Informação
2024 - 2027
Gestão da Tecnologia da Informação - Tecnológico
ULBRA
Bacharelado, Ciência da Computação
2017 - 2020
Senai Ney Damasceno Ferreira
Técnico , Técnico em Eletrônica
2014 - 2016
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
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