Open to opportunities

GLAUBER RODRIGUES DOS SANTOS

@glauberrodriguesdoss

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Senior systems analyst and product owner driving ERP modernization, automation, and cross-functional results.

Brazil

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What I'm looking for

I seek a senior technical role where I can drive ERP/CRM modernization, lead cross-functional teams, apply Agile practices, and deliver measurable efficiency and cost improvements.

I am a senior systems analyst and product owner with extensive experience implementing and supporting ERP and CRM systems, driving automation, and improving operational efficiency across multiple industries.

I have led cross-functional teams to deliver new CRM and complex software solutions, introduced Agile practices to accelerate time-to-market, and provided technical leadership that produced measurable gains such as 20% operational efficiency improvements and 15% cost reductions.

I combine technical expertise in SQL, system analysis, cybersecurity fundamentals, and user training with a focus on stakeholder collaboration and high adoption rates to deliver reliable, scalable solutions.

Experience

Work history, roles, and key accomplishments

Current

Senior Systems Analyst

Current

GrupoAgion

Jan 2024 - Present (2 years 5 months)

Led ERP and CRM analysis and support initiatives, improving customer satisfaction by 15% through proactive problem-solving and modernization of legacy systems. Coordinated cross-functional teams to implement solutions and drive operational efficiency.

ERP Systems SQL CRM Cross Functional Collaboration Problem Solving Customer Support Process Improvement

Current

Senior Technology Consultant

Current

Self Employed

Jan 2013 - Present (13 years 5 months)

Delivered complex software implementations and technology strategy advising, achieving a 20% increase in operational efficiency and 15% reduction in IT infrastructure costs for clients. Designed and delivered training programs that increased user adoption and productivity.

Implementation technology strategy Training Performance Optimization Cross Functional Collaboration UAT

Product Owner

Avenida Group

Jan 2021 - Jan 2024 (3 years)

Led cross-functional team to develop and implement a new CRM system, improving customer data management and sales efficiency and driving high adoption via UAT and end-user training. Implemented Agile practices to accelerate time-to-market and boost team productivity.

Product Ownership Agile Practices CRM UAT Stakeholder Management Roadmapping User Training Project Prioritization

ERP Technical Support Analyst

Japidinho Fastfood

Jan 2014 - Jan 2021 (7 years)

Provided technical support and system maintenance for ERP users, implemented system enhancements and modernization efforts, and developed training materials that reduced downtime and improved reliability. Conducted testing and validation to ensure ERP functional accuracy.

ERP System Maintenance Testing Troubleshooting Training System Modernization Root Cause Analysis Cross Functional Collaboration Maintenance

ERP Technical Support Analyst

CookNet Commercial Automation

Jan 2013 - Jan 2021 (8 years)

Provided ERP technical support and system analysis, identified root causes and implemented upgrades that improved system efficiency and user satisfaction by 20%. Trained end-users on best practices to optimize system utilization.

ERP Systems Analysis Troubleshooting Upgradability User Training Root Cause Analysis Process Improvement Technical Documentation