GLAUBER RODRIGUES DOS SANTOS
@glauberrodriguesdoss
Senior systems analyst and product owner driving ERP modernization, automation, and cross-functional results.
What I'm looking for
I am a senior systems analyst and product owner with extensive experience implementing and supporting ERP and CRM systems, driving automation, and improving operational efficiency across multiple industries.
I have led cross-functional teams to deliver new CRM and complex software solutions, introduced Agile practices to accelerate time-to-market, and provided technical leadership that produced measurable gains such as 20% operational efficiency improvements and 15% cost reductions.
I combine technical expertise in SQL, system analysis, cybersecurity fundamentals, and user training with a focus on stakeholder collaboration and high adoption rates to deliver reliable, scalable solutions.
Experience
Work history, roles, and key accomplishments
Senior Systems Analyst
GrupoAgion
Jan 2024 - Present (2 years)
Led ERP and CRM analysis and support initiatives, improving customer satisfaction by 15% through proactive problem-solving and modernization of legacy systems. Coordinated cross-functional teams to implement solutions and drive operational efficiency.
Senior Technology Consultant
Self Employed
Jan 2013 - Present (13 years)
Delivered complex software implementations and technology strategy advising, achieving a 20% increase in operational efficiency and 15% reduction in IT infrastructure costs for clients. Designed and delivered training programs that increased user adoption and productivity.
Product Owner
Avenida Group
Jan 2021 - Jan 2024 (3 years)
Led cross-functional team to develop and implement a new CRM system, improving customer data management and sales efficiency and driving high adoption via UAT and end-user training. Implemented Agile practices to accelerate time-to-market and boost team productivity.
ERP Technical Support Analyst
Japidinho Fastfood
Jan 2014 - Jan 2021 (7 years)
Provided technical support and system maintenance for ERP users, implemented system enhancements and modernization efforts, and developed training materials that reduced downtime and improved reliability. Conducted testing and validation to ensure ERP functional accuracy.
ERP Technical Support Analyst
CookNet Commercial Automation
Jan 2013 - Jan 2021 (8 years)
Provided ERP technical support and system analysis, identified root causes and implemented upgrades that improved system efficiency and user satisfaction by 20%. Trained end-users on best practices to optimize system utilization.
Education
Degrees, certifications, and relevant coursework
UNIASSELVI
Post-Graduate Certificate, Project Management
2024 - 2025
Post-Graduate Certificate in Project Management completed at UNIASSELVI between 2024 and 2025.
UNIVAG
Bachelor of Information Systems, Information Systems
2012 - 2015
Bachelor of Information Systems from UNIVAG completed from 2012 to 2015.
FATEC SENAI MT
Post-Graduate Certificate, Cybersecurity and IT Governance
2021 -
Post-Graduate Certificate in Cybersecurity and IT Governance obtained from FATEC/SENAI Mato Grosso.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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