Nayara Candinho

Provided production support for e-commerce and marketplace environments, analyzing product registrations, prices, stock, banners, landing pages, CMS pages, and offer configurations. Monitored microservices with New Relic, validated APIs using Postman and Hoppscotch, and managed incidents and post-mortems.

Provided troubleshooting and support for APIs and applications, monitoring client environments. Created and analyzed dashboards with Kibana, tracked metrics, SLAs, and KPIs, and managed tickets using Zendesk and Jira.

Handled support tickets for applications and performed data queries, updates, and deletions using SQL.

Provided functional SAP MM/PUR consulting, supporting users and analyzing information in SAP. Managed PMO and indicators, including status reports, metrics, KPIs, productivity, SLA, and backlog control, and performed SQL queries for database information.

Extracted reports in Excel and SAP, managed document blocking and updates in SAP, and prepared status reports for clients using Excel and PowerPoint. Supported onboarding and offboarding of professionals and extracted call hours, baselines, and audits.

Supported software and hardware purchases, updated resource allocations, conducted software surveys, and created reports and administrative controls.

Certified in ITIL V3 Foundation.

Pursuing a degree in Análise e Desenvolvimento de Sistemas.