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@paulkennethdelmundo
Customer-focused representative delivering efficient issue resolution.
I am a customer-focused professional with experience in frontline support and retail supervision, committed to delivering excellent service and resolving issues efficiently. I have worked as a Customer Service Representative on a telco account and as a Retail Supervisor overseeing inventory, merchandising, and quality assurance.
In my roles I consistently met performance and customer service goals, coordinated daily business activities, and handled order processing, returns, and account updates. I am adaptable, quick-thinking in fast-paced environments, and skilled in communication, problem-solving, and mentoring team members.
I hold a Bachelor of Science in Business Administration, majoring in Financial Management, and vocational certifications including TESDA Food and Beverage NC II and Occupational Safety and Health training. I bring dependable customer care, strong teamwork, and practical retail management experience.
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Work history, roles, and key accomplishments
iQor
Jun 2024 - Present (1 year 5 months)
Answer customer inquiries and resolve complaints for a telecom account, process orders/returns/refunds, update customer records, and escalate complex issues to appropriate teams while meeting performance and service goals.
Japan Home Centre
May 2022 - Jun 2024 (2 years 1 month)
Coordinated daily store operations including inventory control, re-ordering, merchandising, pricing, and quality assurance to drive customer loyalty and business results.
Jollibee
Feb 2019 - Mar 2022 (3 years 1 month)
Performed food service and customer-facing duties, supported store operations, and maintained service standards resulting in recognition for reliability and performance.
Degrees, certifications, and relevant coursework
Bachelor of Science in Business Administration, Financial Management
Completed a Bachelor of Science in Business Administration with a major in Financial Management, graduating in 2021.
High School Diploma, Secondary Education
Completed secondary education and graduated in 2015.
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