Paul kenneth Del Mundo
@paulkennethdelmundo
Customer-focused representative delivering efficient issue resolution.
What I'm looking for
I am a customer-focused professional with experience in frontline support and retail supervision, committed to delivering excellent service and resolving issues efficiently. I have worked as a Customer Service Representative on a telco account and as a Retail Supervisor overseeing inventory, merchandising, and quality assurance.
In my roles I consistently met performance and customer service goals, coordinated daily business activities, and handled order processing, returns, and account updates. I am adaptable, quick-thinking in fast-paced environments, and skilled in communication, problem-solving, and mentoring team members.
I hold a Bachelor of Science in Business Administration, majoring in Financial Management, and vocational certifications including TESDA Food and Beverage NC II and Occupational Safety and Health training. I bring dependable customer care, strong teamwork, and practical retail management experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
iQor
Jun 2024 - Present (1 year 4 months)
Answer customer inquiries and resolve complaints for a telecom account, process orders/returns/refunds, update customer records, and escalate complex issues to appropriate teams while meeting performance and service goals.
Retail Supervisor
Japan Home Centre
May 2022 - Jun 2024 (2 years 1 month)
Coordinated daily store operations including inventory control, re-ordering, merchandising, pricing, and quality assurance to drive customer loyalty and business results.
Service Crew
Jollibee
Feb 2019 - Mar 2022 (3 years 1 month)
Performed food service and customer-facing duties, supported store operations, and maintained service standards resulting in recognition for reliability and performance.
Education
Degrees, certifications, and relevant coursework
Kolehiyo ng Subic
Bachelor of Science in Business Administration, Financial Management
Completed a Bachelor of Science in Business Administration with a major in Financial Management, graduating in 2021.
Gordon Heights National High School
High School Diploma, Secondary Education
Completed secondary education and graduated in 2015.
Availability
Location
Authorized to work in
Job categories
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